Hybrid Contact Centre Advisor – Customer Excellence

Appello Careline Limited; Norwich; Hybrid; GBP 10,000 - 13,000; Part time

Job summary

A leading customer service firm is hiring a Contact Centre Representative in Norwich. The role involves engaging with customers via calls, emails, and chats to deliver outstanding support. Ideal candidates will have a year of experience in customer-facing roles, possess excellent service skills, and be computer literate. This hybrid position offers competitive pay with opportunities for KPI-related increases, flexible shifts, and various perks including discounts and a pension scheme.

Benefits

124 hours holiday including bank holidays

Discounts on groceries, holidays, and more

24/7 employee assistance programme

Family and friends’ discounts

Pension scheme up to 3% matched

Free on-site parking

Qualifications

• Minimum of one year experience in a customer-facing role.
• Genuine desire to help the community.
• Ability to navigate multiple computer systems.

Responsibilities

• Engage with customers providing exceptional service and support.
• Handle inbound and outbound customer queries.
• Collaborate with all departments to maintain service quality.

Skills

Customer service skills

Empathy

Computer literacy

CRM knowledge

Problem-solving

Job description

A leading customer service firm is hiring a Contact Centre Representative in Norwich. The role involves engaging with customers via calls, emails, and chats to deliver outstanding support. Ideal candidates will have a year of experience in customer-facing roles, possess excellent service skills, and be computer literate. This hybrid position offers competitive pay with opportunities for KPI-related increases, flexible shifts, and various perks including discounts and a pension scheme.