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Senior Customer Service Advisor - Transactional - WMF2504i
Job summary
A local government authority is seeking a full-time Senior Customer Service Advisor to support customers in carrying out transactions with the council. This critical role involves engaging with various stakeholders and maintaining high service standards while addressing locality-based issues. Ideal candidates should possess strong communication skills and have experience in customer service. The position offers the potential for some home working and includes benefits such as a competitive pension scheme and enhanced annual leave.
Benefits
Qualifications
- Proactive individual with localised knowledge and statutory legislation awareness.
- Effective communication skills and ability to work under pressure.
- Confident use of digital platforms and accurate input to CRM systems.
- Experience in customer service with ability to deal with complex and challenging situations.
Responsibilities
- Support customers to undertake main types of transactions.
- Act as point of contact for localisation-based issue escalation.
- Engage with stakeholders to maintain high standards of customer service.
- Provide advice, information, and signposting to community assets.
- Support creation of rotas to ensure accurate coverage.
Skills
Job reference REQ00000019359
Date posted 18/12/2025
Application closing date 28/12/2025
Location KENDAL
Salary £32,061 - £32,597
Package Blank
Contract Type Permanent
Contractual hours 37
Basis Full time
We have an exciting opportunity within our new Customer Service structure for two full‑time Senior Customer Service Advisors – Transactional. One will be based in Barrow Town Hall, and one will be based in Voreda House, with the ability for some home working.
This post plays a critical role within Customer Service supporting customers to undertake the main types of transactions with the council and acts as the point of contact for escalation of locality‑based issues. The role includes engagement with a range of stakeholders internal and external to the organisation to maintain high standards of customer service through provision of advice, information and signposting.
- Support customers to undertake main types of transactions
- Act as point of contact for localisation‑based issue escalation
- Engage with stakeholders to maintain high standards of customer service
- Provide advice, information, and signposting to community assets
- Support creation of rotas to ensure accurate coverage of customer service advisors across the service area, taking into account telephony and reception cover on all front door enquiries
- Proactive individual with localised knowledge and statutory legislation awareness
- Effective communication skills and ability to work under pressure
- Confident use of digital platforms and accurate input to CRM systems
- Experience in customer service with ability to deal with complex and challenging situations
Competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes.
- Post Specification
- Role Profile
Closing date: 28 December 2025
Interview date: WC 5th January 2026
This role requires a Basic DBS check.
Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone.
As a Disability Confident Leader, disabled applicants who meet the essential criteria of this job are guaranteed an interview.
We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old when those applicants meet the essential criteria for the role.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.