Automotive Service Advisor – Newcastle (Maternity Cover)

Mesh-AI Limited; Newcastle upon Tyne; On-site; GBP 29,000 - 35,000; Part time

Job summary

A leading automotive retailer in Newcastle upon Tyne is seeking a dedicated Service Advisor to join their Aftersales Team. This role offers a competitive salary up to £35,000 OTE and a base of £29,000. Responsibilities include booking MOTs, offering advice on warranty cover, and managing customer communications. Ideal candidates will have experience in a similar role, exceptional communication skills, and a passion for customer service. The position comes with excellent training opportunities and progression within the industry.

Benefits

Generous annual leave

Enhanced family leave

Access to Techscheme

Eyecare vouchers

Smart Health access

Dental insurance

Critical illness cover

Discounted gym memberships

Travel insurance

Free will writing services

Qualifications

• Experience as a Service Advisor in the automotive industry is essential.
• Ability to build rapport with customers.
• Energy and a warm personality for delivering excellent customer experience.

Responsibilities

• Booking MOTs, services, and other repair work for customers.
• Advising customers about warranty cover and upselling additional parts.
• Liaising with the Aftersales department to organize appointments.
• Managing high volumes of daily calls and online queries.
• Informing customers of turnaround times throughout the service process.
• Maintaining accurate customer records and updating systems.

Skills

Exceptional communication skills

Customer service

Team player

Ability to explain technical information

Tools

Kerridge

ADP

Job description

A leading automotive retailer in Newcastle upon Tyne is seeking a dedicated Service Advisor to join their Aftersales Team. This role offers a competitive salary up to £35,000 OTE and a base of £29,000. Responsibilities include booking MOTs, offering advice on warranty cover, and managing customer communications. Ideal candidates will have experience in a similar role, exceptional communication skills, and a passion for customer service. The position comes with excellent training opportunities and progression within the industry.