Customer Service Advisor (Chelmsford)

Steer Automotive Group; Chelmsford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive service provider in Chelmsford is seeking a Customer Service Advisor to join their team. In this role, you will greet and assist customers, manage repair bookings, and ensure smooth communication between customers and the service staff. Ideal candidates will have strong communication and interpersonal skills, along with experience in customer service. We offer a competitive salary, performance-based bonuses, and ongoing training to support your career growth.

Benefits

Competitive salary

Performance-related bonus

29 days holiday plus service days

Pension contributions

Enhanced parental leave

Wagestream financial wellbeing app

Cycle to work scheme

Accredited ongoing training

Qualifications

• Proven experience in a customer service or administrative role is required, automotive experience is a plus.
• Ability to manage multiple tasks efficiently.
• Willingness to learn new systems quickly.

Responsibilities

• Greet customers both in person and over the phone.
• Manage repair bookings and vehicle handovers.
• Liaise with technicians, insurers, and suppliers.
• Handle customer queries and resolve issues.

Skills

Strong communication skills

Interpersonal skills

Ability to handle pressure

Good IT skills

Job description

• Competitive salary plus performance related bonus
• 29 days holiday including public holidays plus additional days with service
• Pension contributions
• Enhanced parental leave
• Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
• Talk to us about flexible working
• Cycle to work scheme
• Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
  
• Steer Academy provides accredited ongoing training – paid for by the business
• Opportunities for career progression

At Steer Automotive Group, we’re committed to doing things the right way – delivering excellence in every interaction, embracing innovation to improve the customer journey, and operating with integrity in all that we do.

We’re looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face (and voice) of our busy automotive repair centre. In this role, you’ll play a vital part in delivering an exceptional experience for every customer from first contact to vehicle collection.

Key Responsibilities:

• Greet customers warmly, both in person and over the phone
• Manage repair bookings, vehicle handovers, and updates throughout the process
• Liaise with technicians, insurers, and suppliers to ensure smooth communication
• Handle queries and resolve any issues promptly and professionally
• Keep accurate records and maintain a high level of attention to detail

What We’re Looking For:

• Proven experience in a customer service or administrative role (automotive industry experience beneficial but not essential)
• Strong communication and interpersonal skills
• Ability to remain calm under pressure and handle multiple tasks efficiently
• Good IT skills and the ability to learn new systems quickly

What We Offer:

• Competitive salary with performance-based bonus opportunities
• Ongoing training and career development
• A supportive, team-focused working environment

If you’re motivated by providing exceptional service, enjoy working in a fast-paced environment, and share our values of Excellence, Innovation, and Integrity, we’d love to hear from you. Apply today and be part of our customer-first team.

Front-line customer service & support, Handling inbound & outbound calls, Booking & scheduling appointments, Vehicle repair progress updates, Complaint handling & resolution