Service Advisor – Chester Auto Retail Career Growth

Mesh-AI Limited; Chester; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading automotive retailer in Chester is seeking an experienced Service Advisor to join their Aftersales Team. This role focuses on delivering exceptional customer service while booking appointments and advising on warranty cover. The ideal candidate will have strong communication skills and a passion for customer experience, with potential for continuous training and career progression. The position offers a permanent, full-time contract with a competitive salary package including uncapped earnings.

Benefits

Competitive salary with structured pay scales

Generous annual leave

Enhanced family leave

Discounted gym memberships

Access to Techscheme for technology purchases

24/7 access to GP services through Smart Health

Dental insurance

Travel insurance

Qualifications

• Exceptional communication skills to build rapport with colleagues and customers.
• Experience in a similar role within the automotive industry is preferred.
• Energetic personality with a real passion for customer experience.

Responsibilities

• Booking MOTs, services and other repair work for customers.
• Advising customers about warranty cover and upselling additional parts.
• Liaising with the Aftersales department to schedule appointments.
• Managing a high-volume of customer interactions daily.
• Informing customers of turnaround times and maintaining communication.
• Updating customer records when bookings are made.

Skills

Excellent communication skills

Customer service expertise

Ability to work independently

Experience with Kerridge / ADP systems

Job description

A leading automotive retailer in Chester is seeking an experienced Service Advisor to join their Aftersales Team. This role focuses on delivering exceptional customer service while booking appointments and advising on warranty cover. The ideal candidate will have strong communication skills and a passion for customer experience, with potential for continuous training and career progression. The position offers a permanent, full-time contract with a competitive salary package including uncapped earnings.