Field Service Engineer - York

The Brink’s Company; York and North Yorkshire; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading security solutions provider seeks a dedicated Field Service Engineer to join their York operations. The ideal candidate will provide exceptional technical support and maintenance on ATMs, ensuring customer satisfaction and efficient service delivery. Responsibilities include troubleshooting, customer collaboration, and accurate documentation of service transactions. The role requires a valid UK driver's license, strong problem-solving skills, and the ability to work independently. Comprehensive training and numerous benefits are provided.

Benefits

Annual leave entitlement of 21 days

Full uniform provided

Full tool kit provided

Company vehicle provided

Comprehensive job training

Life insurance scheme (x3 salary)

Sickness insurance after 12 months

Store discounts with top brands

Employee wellness programme

Qualifications

• Experience in Field Service Engineering; ATM experience preferred.
• Valid UK driver's licence with few active points.
• Independent work capability and weekend flexibility.

Responsibilities

• Perform maintenance on ATMs, including repairs.
• Collaborate with customers for issue resolution.
• Document all service transactions accurately.

Skills

Technical and problem-solving skills

Excellent customer service

Communication skills

Detail-oriented and organizational skills

Tools

ATM machines (Triton, Wincor, NCR)

Tool kit

Company vehicle

Job description

Job Title: Field Service Engineer - York

• Location: York

• Contract Type: Full-time, 4 on 4 off

• Department: Engineering

• Reports to: Gary Mitchell (REM)

Description

We are seeking a friendly and customer-oriented ATM Service Engineer to join our dedicated operations team. In this role, you will be responsible for providing exceptional technical support and troubleshooting services for our customers. If you have a passion for electronics, a knack for problem-solving, and a commitment to delivering top-notch customer service, we want to hear from you!

Responsibilities

• Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
• Collaborate with customers to identify and resolve technical issues in a timely manner.
• Provide excellent customer service, ensuring that all customers are treated with respect and professionalism.
• Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
• Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development.
• Conduct quality control checks to ensure that all repairs and replacements meet company standards.

Requirements

• Experience in Field Service Engineering background; experience with ATMs would be desirable.
• Valid UK driver's licence with no more than 6 active points at the time of hire.
• Strong technical and problem‑solving skills.
• Excellent customer service and communication skills.
• Ability to work well independently.
• Detail‑oriented with strong organisational skills.
• Flexibility to work on weekends and holidays as needed.
• No live CCJs, IVAs, or bankruptcy declarations.

Benefits

• Annual leave entitlement of 21 days for 4 on 4 off – increases with length of service.
• Full uniform provided.
• Full tool kit provided.
• Company vehicle provided (small to mid‑sized panel van).
• Comprehensive job training.
• Life insurance scheme (x3 annual salary).
• Sickness insurance after 12 months of service.
• Store discounts and cashback with top UK brands after 12 months of service.
• Employee wellness programme, including 24‑hour confidential counselling and more.

Working Hours

4 on 4 off