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Customer Care Call Center Representative
Job summary
A leading motor vehicle manufacturing company is seeking a Customer Care Call Center Representative to join its growing team in Preston. The role involves making and receiving calls to assist customers with service appointments and inquiries. Candidates should have a pleasant phone manner and a willingness to learn. Full-time hours include shifts with evenings and Saturdays. The company offers comprehensive training, career advancement opportunities, and benefits such as medical and 401K matching.
Benefits
Qualifications
- Pleasant and engaging phone manner; able to communicate positively.
- Experience in call center, collections, or customer service preferred.
- Positive attitude and willingness to learn.
Responsibilities
- Make outbound calls and receive inbound calls to schedule appointments.
- Direct customers to the appropriate dealership for various services.
Skills
Join Preston Automotive Group as a Customer Care Call Center Representative.
Preston Automotive Group is expanding its high-volume Customer Care Call Center. If you enjoy helping people and being on the phone, we're looking for career-oriented Customer Care Center Representatives who will provide excellent communication with our customers.
As a Customer Care Center Representative, you will make outbound calls and receive inbound calls from current, previous, and prospective customers to schedule service appointments. You will also direct customers to the appropriate dealership for sales, service, parts, and finance. Automotive experience is helpful but not required. Paid training and ongoing support are provided.
- Pleasant, engaging, and professional phone manner – must be able to “smile” on the phone.
- Call center/collections/customer service and/or marketing experience preferred.
- Team player with a positive attitude!
- Strong PC and internet skills.
- No outbound phone call reluctance.
- Willing to learn continuously and be driven to achieve daily goals.
Full-time hours; must be able to work rotating shifts, including evenings and alternating Saturdays.
- Comprehensive training program
- Advancement opportunities
- Supportive team environment
- Company benefits including medical, dental, vision coverage; 401K with employer match, employee discounts, and more!
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industry: Motor Vehicle Manufacturing
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.