Entry Level Software Developer jobs in United Kingdom
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IT Support Technician
Job summary
A leading aviation services provider is hiring an IT Support Technician based in Manchester to provide first-line technical support across UK locations. The role requires a self-motivated individual with at least 2 years of IT support experience, proficiency in Microsoft Office 365, and the ability to resolve hardware and software issues. A full UK driving licence and eligibility to work in the UK are required. This position offers a fast-paced work environment within the aviation industry.
Qualifications
- Minimum of 2 years IT support experience within a medium or large organisation.
- Ability to work independently with minimal supervision.
- Willingness to learn and develop technical capability.
Responsibilities
- Log IT support requests accurately within the STS Helpdesk system.
- Provide first-line IT support through deskside and remote troubleshooting.
- Resolve hardware, software, and user access issues.
Skills
Tools
STS Aviation Services is hiring an IT Support Technician to support our Manchester-based operations while providing IT assistance across additional UK sites as needed. This role delivers first-line technical support, maintains IT assets, and ensures reliable system performance across a fast-paced aviation maintenance environment.
This position is ideal for a self-motivated IT professional who is comfortable working independently, resolving issues hands-on, and supporting both operational staff and business systems.
- Log IT support requests accurately within the STS Helpdesk system
- Provide first-line IT support through deskside and remote troubleshooting
- Resolve hardware, software, and user access issues for employees and on-site customers
- Liaise with third-party IT service providers for fault resolution and new service implementation
- Support internal business projects requiring IT systems or infrastructure
- Configure, deploy, and maintain PCs, laptops, mobile phones, and tablet devices
- Maintain and update the company IT asset register
- Provide out-of-hours IT support on a rota basis
- Travel to other STS UK locations when required
- Minimum of 2 years IT support experience within a medium or large organisation
- Ability to work independently with minimal supervision
- Strong knowledge of Microsoft Office 365 including Teams and SharePoint
- Experience supporting Microsoft Windows 11 environments
- Working knowledge of Active Directory, Group Policy, and file permissions
- PC build, imaging, and deployment experience
- Basic LAN and WAN configuration and troubleshooting skills
- Foundational networking knowledge including IPv4, protocols, VPNs, and firewalls
- Printer setup and troubleshooting experience
- Experience using ManageEngine ServiceDesk Plus or Endpoint Central is desirable
- Previous experience in aviation, airport, production, or maintenance environments is preferred but not required
- Strong organisational skills with the ability to prioritise workload effectively
- Willingness to learn and develop technical capability
- Full UK driving licence
- Eligible to live and work in the United Kingdom
STS Aviation Services is a global aircraft maintenance, repair, and overhaul provider supporting commercial, military, and VIP aircraft. With base maintenance facilities, modification centres, and line maintenance operations across the UK and internationally, our teams deliver safe, compliant, and high-quality aviation services every day.
STS Aviation Services is an Equal Opportunity Employer.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.