IT Support Technician

bumper.co; Sheffield; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A digital payments platform in Sheffield is seeking a proactive IT Support Technician to ensure efficient IT operations. This full-time hybrid role involves troubleshooting technical issues, managing system configurations, and providing user support for a team within a fast-paced environment. Candidates should have experience with Microsoft Windows, MacOS, and strong problem-solving skills. The position offers a salary range of £26,500-£30,000 and various benefits to promote work-life balance and personal development.

Benefits

Company bonus scheme

Private Healthcare and MediCash plan

26 days holiday + bank holidays

Tax-saving Salary Sacrifice Pension

Access to a Wellbeing platform allowance

Annual company-wide Bumper Retreat

Qualifications

• Recent graduate or a few years of experience as an IT Support Technician.
• Hands-on experience in IT Support or IT Helpdesk role.
• Knowledge of Unix/Linux systems and SQL is advantageous.

Responsibilities

• Provide first and second-line technical support to employees.
• Set up, configure, and maintain laptops and software.
• Assist with network configuration and manage user access.

Skills

Troubleshooting skills in network setup

Proficient with Microsoft Windows

Proficient with MacOS

Communication skills

Problem-solving skills

Education

Bachelor's degree in Computer Science or related field

Tools

SaaS applications (e.g., Atlassian, Office 365)

Unix/Linux systems

Job description

A bit about us…

Please allow us to celebrate our own success for a moment... We've built a customer‑centric product that is market‑leading, and we are smashing it!

We're a multi-award-winning digital payments and insight platform within the automotive industry. We work with over 5,000 automotive retailers, helping drivers to pay for motoring costs, accessories, and other services through a variety of different payment options. Our purpose is to build a solution that gives drivers peace of mind while enhancing customer experience and assisting with dealer profitability.

Bumper is a fast-growing payments scale‑up, and we’re excited to continue building on our growth, having completed a successful Series B funding round in 2024!

Our Head Office is in Sheffield City Centre, with offices also based in London and Turkey. We've also expanded further, bringing retailers in Ireland, Germany, Spain, and the Netherlands on board, with the vision of being the leading automotive payment and insights platform.

A bit about the role…

As a IT Support Technician at Bumper, you will play a key role in ensuring smooth and efficient IT operations for our team as we continue to scale. You will act as the primary point of contact for technical support, and the daily IT operations, troubleshooting and maintaining systems to ensure our employees can deliver their best whilst at work.

We are looking for a proactive problem‑solver who thrives in a fast‑paced, collaborative environment and is committed to high‑quality technical assistance.

This is a full‑time hybrid role, based in our Sheffield office at least three days a week, reporting into Head of DevOps and Infrastructure.

Key responsibilities:

• Provide first and second‑line technical support to all employees, responding promptly to technical queries via a ticketing system, email, or slack
• Set up, configure, and maintain laptops (Windows & Mac), mobile devices and software for new hires and existing staff
• Diagnose and resolve technical issues related to desktops, laptops, networks, and peripheral devices
• Assist with network configuration, manage user access, and support cybersecurity initiatives to protect sensitive data
• Support account management across SaaS tools (e.g., Atlassian, Slack, Office 365, etc), including access requests and permissions management
• Create and maintain IT documentation for troubleshooting, best practices, and internal knowledge sharing
• Liaise with external vendors for equipment purchases, warranty claims, and repair services
• Proactively identify and implement solutions to improve system efficiency, security, and user experience as the company scales
• Respond to and resolve IT incidents in a timely manner, escalating issues as necessary

Now a bit about you…

We are a passionate and professional team, and we are excited to welcome an IT Support Technician who shares our vision of making Bumper the No. 1 payments and insights platform in Europe!

We’d love to hear from you if you’re a team player with a can‑do attitude, adaptable to change, and eager to collaborate. You should also be open to learning new technologies and sharing knowledge with your teammates.

What we are looking for in you...

• You are a recent graduate or have a few years of experience as an IT Support Technician (or a similar role) within a startup or scale‑up organisation.
• Some hands‑on experience (internships or work experience) in IT Support or IT Helpdesk role, ideally within the tech environment.
• Proficient with Microsoft Windows and MacOS operating systems. Good to have experience or knowledge with Unix/Linux systems and SQL.
• Strong troubleshooting skills in network setup (TCP/IP, VPNs, Wi‑Fi) and hardware/software configurations
• Experience with SaaS applications (e.g., Atlassian, Office 365) and managing CRM/ERP systems
• Strong communication skills with a focus on user satisfaction and team collaboration
• Ability to prioritise tasks effectively in a high‑pressure, fast‑paced environment
• Strong problem‑solving skills and a proactive approach to finding solutions

Nice to haves

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Previous experience with cybersecurity best practices and tools

What you'll get from us...

• £26,500-£30,000 per annum (dependant on experience)
• Company bonus scheme
• Private Healthcare and MediCash plan
• We give 26 days holiday + bank holidays, plus volunteer days throughout the year
• Tax‑saving Salary Sacrifice Pension with Aviva
• Salary sacrifice Cycle to Work, Octopus Electric Vehicle, and Nursery fee schemes available!
• For all your well‑being and development needs, we give each colleague access to the Wellbeing platform, with an allowance of £250 per year
• Our Bumper Flex policy for better work/life balance
• Annual company‑wide Bumper Retreat—a few days of fun, collaboration, and mingling (make sure your passport’s in date!)
• If and when the time comes, we will give 4 months paid leave to primary carers, and 1 month paid leave to secondary carers

Perks are nice, but we know perks don’t make up the whole package of a great job. By joining our Bumper team, you'll have the opportunity to be an ambassador for our product & brand, and help us to continue on our winning streak!