IT Support Technician

STS Aviation Group; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading aviation services provider is hiring an IT Support Technician based in Manchester to provide first-line technical support across UK locations. The role requires a self-motivated individual with at least 2 years of IT support experience, proficiency in Microsoft Office 365, and the ability to resolve hardware and software issues. A full UK driving licence and eligibility to work in the UK are required. This position offers a fast-paced work environment within the aviation industry.

Qualifications

• Minimum of 2 years IT support experience within a medium or large organisation.
• Ability to work independently with minimal supervision.
• Willingness to learn and develop technical capability.

Responsibilities

• Log IT support requests accurately within the STS Helpdesk system.
• Provide first-line IT support through deskside and remote troubleshooting.
• Resolve hardware, software, and user access issues.

Skills

IT support experience

Microsoft Office 365

Microsoft Windows 11

Active Directory

Basic LAN and WAN troubleshooting

Networking knowledge

Printer setup

Organisational skills

Tools

ManageEngine ServiceDesk Plus

Endpoint Central

Job description

STS Aviation Services is hiring an IT Support Technician to support our Manchester-based operations while providing IT assistance across additional UK sites as needed. This role delivers first-line technical support, maintains IT assets, and ensures reliable system performance across a fast-paced aviation maintenance environment.

This position is ideal for a self-motivated IT professional who is comfortable working independently, resolving issues hands-on, and supporting both operational staff and business systems.

Key Responsibilities

• Log IT support requests accurately within the STS Helpdesk system
• Provide first-line IT support through deskside and remote troubleshooting
• Resolve hardware, software, and user access issues for employees and on-site customers
• Liaise with third-party IT service providers for fault resolution and new service implementation
• Support internal business projects requiring IT systems or infrastructure
• Configure, deploy, and maintain PCs, laptops, mobile phones, and tablet devices
• Maintain and update the company IT asset register
• Provide out-of-hours IT support on a rota basis
• Travel to other STS UK locations when required

Skills and Experience

• Minimum of 2 years IT support experience within a medium or large organisation
• Ability to work independently with minimal supervision
• Strong knowledge of Microsoft Office 365 including Teams and SharePoint
• Experience supporting Microsoft Windows 11 environments
• Working knowledge of Active Directory, Group Policy, and file permissions
• PC build, imaging, and deployment experience
• Basic LAN and WAN configuration and troubleshooting skills
• Foundational networking knowledge including IPv4, protocols, VPNs, and firewalls
• Printer setup and troubleshooting experience
• Experience using ManageEngine ServiceDesk Plus or Endpoint Central is desirable
• Previous experience in aviation, airport, production, or maintenance environments is preferred but not required
• Strong organisational skills with the ability to prioritise workload effectively
• Willingness to learn and develop technical capability

Additional Requirements

• Full UK driving licence
• Eligible to live and work in the United Kingdom

About STS Aviation Services

STS Aviation Services is a global aircraft maintenance, repair, and overhaul provider supporting commercial, military, and VIP aircraft. With base maintenance facilities, modification centres, and line maintenance operations across the UK and internationally, our teams deliver safe, compliant, and high-quality aviation services every day.

STS Aviation Services is an Equal Opportunity Employer.