Customer Support jobs in United Kingdom

Key Account Manager page is loaded## Key Account Managerremote type: Site-based onlylocations: Kilmarnock Queens Drivetime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 16, 2026 (30+ days left to apply)job requisition id: JR32775**Jewson**, leading building materials distributor, is on the hunt for a **Key Account Manager** who's as passionate about great service as we are.The Key Account Manager will be responsible for managing relationships of our large key accounts.**Location:** Jewson, Queen's Dr, Riccarton, Kilmarnock, KA1 3XA.**Hours :** 8am - 5pm, Monday to Friday**Job Purpose:** To provide day-to-day operational support for large key customers, managing estimates, orders, and deliveries. Acting as the key contact for site teams, this role works across the Branch network to ensure materials are delivered accurately and on time, while building strong relationships, identifying opportunities, and actively supporting the growth of sales across assigned accounts.**Key Responsibilities:*** Manage and grow our large key accounts.* Build and maintain relationships with customer procurement teams, Quantity Surveyors, Project Managers and Site Agents.* Be proactive, responsive, and visible, including regular site visits and customer check-ins.* Follow up and requote projects as required to meet or exceed agreed revenue, margin, and growth targets across assigned customer base.* Manage the full order lifecycle — inputting orders, monitoring fulfilment, and ensuring timely and complete deliveries in collaboration with internal branches and logistics teams.* Source non-standard or bespoke product requirements in line with customer needs and timelines. Liaise with suppliers to confirm availability, pricing, and delivery dates.* Work closely with branches to ensure customer orders are prioritised, accurate, and aligned to site schedules and specific delivery requirements.* Act as the day-to-day operational contact for allocated housebuilder sites, managing build progress and ensuring the right materials arrive at the right time and in the right quantities.* Provide specification & product data, including data sheets as required.**Experience Required:*** Experience within a sales, account management or customer support role - ideally within builders’ merchant, supplier, or construction-related role.* Commercial and pricing awareness of margins, rebates, delivery charges, and credit processes.* Clear and professional communicator across phone, email, and in-person; able to build relationships with customers at all levels, local branches, suppliers and regional support teams.* Project coordination, prioritisation and multitasking skills.* Full UK Driving licence. - Travel is required for the role.* Company car.* Retirement Savings Plan (Pension) – with Legal & General.* Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.* WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway.* Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation).* Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover.* Employee Discount.* Refer a Friend scheme.* Wellbeing Centre via WorkPerks.We're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!**What's next…**If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.With branches from the Scottish Isles to Penzance, our customers are never far from expert advice, reliable service, and the highest-quality building materials. With over 450 Jewson branches whatever the trade we’ve got what our customers need, from everyday essentials to specialist equipment. If you’re interested in working with us but unsure about which role suits you best, don’t hesitate to reach out to us at recruitment@starkbuild.co.uk. We look forward to hearing from you!