Customer Advisor

Automobile Association; Oldbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive service provider in Oldbury is seeking a Customer Service Advisor to join their team focused on supporting Hyundai. In this role, you'll provide exceptional customer service in a high-volume contact centre, addressing queries via phone and email. Ideal candidates are problem solvers, quick learners, and team players. The position offers a competitive salary of £25,700, plus bonuses, and includes benefits such as annual leave, pension scheme, and employee discounts. Join a diverse and inclusive team that values your growth and well-being.

Benefits

23 days annual leave plus bank holidays

Opportunity to earn up to £2000 in incentives

Worksave pension scheme with employer contribution

Free AA breakdown membership

Discounts on AA products

Employee discount scheme

Company funded life assurance

Learning and development opportunities

24/7 remote GP service

Qualifications

• Quick-thinking and logical to tackle queries.
• Eager to learn and expand knowledge.
• Takes initiative and owns responsibilities.
• Maintains grace under pressure.
• A reliable team player.

Responsibilities

• Provide exceptional customer support via phone and email.
• Maintain constructive conversations and manage case resolutions.
• Prioritise a shared customer service inbox and collaborate with colleagues.
• Accurately update IT systems with call information.
• Achieve KPIs while maintaining stakeholder relationships.

Skills

Problem solving

Adaptability

Initiative

Resilience under pressure

Team player

Job description

Job Title: Customer Service Advisor - Hyundai
Location: Oldbury
Salary: £25,700 plus bonus potential up to £2k p/y post probation
Contract: Full time – permanent
Hours: 40 hours per week.
Shift Pattern: Rotating shift pattern to cover Mon-Fri 8am-7pm & Saturday 9am-2pm.
Start Date: Monday 2nd February

(Please note if you do have annual leave or any appointments without the first 4 weeks of employment, your application may be rejected. We require full commitment to our training schedule)

Exciting Opportunity Alert! Join Our Newly Established Customer Service Team!

We’re delighted to present a unique chance for a Customer Service Advisor role within the newly formed sector of our road operations function. This innovative division is dedicated to providing unparalleled support to Hyundai, reaffirming our commitment to one of our valued manufacturing partners.

What’s in it for you?

• Tackle a variety of challenges, ensuring every customer feels valued.
• Thrive in a fast-paced environment where no two calls are the same.
• Join a supportive team that stands together through thick and thin.

What will I be doing?

• Provide exceptional customer support in a high-volume contact centre environment, utilising both telephone and email communication channels. Employ active listening skills and deliver guidance with a warm and reassuring tone
• Demonstrate value to our customers by comprehensively understanding their situations, maintaining constructive conversations, and efficiently managing case resolutions
• Effectively manage and prioritise a busy, shared customer service inbox while collaborating seamlessly with colleagues and stakeholders
• Accurately and promptly update multiple IT systems with high volumes of call information
• Achieve individual and stakeholder Key Performance Indicators (KPIs) while fostering and maintaining key stakeholder relationships

What do I need?

Who are we looking for?

• The Problem Solver:Quick-thinking and logical, you’re ready to tackle any query with a cool head and a warm heart
• The Explorer:Eager to learn and adapt, you’re always expanding your knowledge to better serve our customers
• The Self-Starter:Taking initiative is second nature to you, owning your responsibilities with pride and precision
• The Smooth Operator:Grace under pressure is your forte, maintaining resilience and composure when the going gets tough
• The Comrade:A team player through and through, you’re the go-to person when colleagues need a helping hand

Additional Information

What's in it for me?

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 23 days annual leave plus bank holidays
• Opportunity to earn up to £2000 in incentives in your first year
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.