Customer Service Helpdesk Operator

Dubizzle Limited; Bolton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading customer service company is seeking a Customer Service Helpdesk Operator to provide 1st line support across the UK and Europe. This role involves diagnosing customer issues over the phone, fault logging, and collaborating with various support teams. Ideal candidates will have proven telephonic customer service experience, strong communication skills, and familiarity with IT software. Flexible shift patterns are essential, spanning 6am to 6pm, including weekends and bank holidays. Enjoy a competitive salary and a range of benefits including medical insurance and bonus eligibility.

Benefits

Competitive Salary

25 days annual leave plus bank holidays

Flexible working

Bonus scheme

Workplace pension

Private medical insurance

Death In Service cover

Employee Assistance Programme

Free parking

Social events and activities

Qualifications

• Proven experience in a telephone-based customer support role.
• Strong problem diagnosis and fault logging skills.
• Ability to communicate effectively with diverse stakeholders.

Responsibilities

• Provide 1st line customer support via telephone.
• Diagnose problems and log faults for resolution.
• Interact with client support teams and maintenance engineers.

Skills

Telephonic communication

Customer service skills

Attention to detail

Ability to work to deadlines

IT software knowledge

Analytical skills

French language skills

Tools

Microsoft Office

Job description

We are seeking a Customer Service Helpdesk Operator to working within the AMSCREEN Support team, based in Bolton,Lancashire.

Amscreen are a world leader in outdoor digital signage solutions providing urban environments with the tools they need to become the cities of the future.

Our Remote Device Management (RDM®) is our own unique software that delivers real-time performance data for every site across the entire screen network providing 24-hour insight, allowing our customers to feel completely confident in the delivery of consistent, high-quality out-of-home content.

More about the role...

This role will focus on Customer Support via telephone, providing 1st line support to our customers across the UK and Europe. You will also be responsible for problem diagnosis, fault logging and occasionally interaction with client support teams and client maintenance engineers.

You must be comfortable speaking on the telephone professionally, be analytical and able to communicate well, as the role involves dealing with both the public and third party organisations.

There is a shift pattern with this role that will require you to be flexible. The Amscreen Support Team cover hours of 6am to 6pm, 7 days a week, including Bank Holidays. After training, shifts are on a five week rota basis with weekend and bank holiday work spread evenly across shift personnel.

What we are looking for:-

• Previous experience in a telephone based role
• Strong, proven customer service skills
• Experience using IT software and Microsoft packages
• Good attention to detail and accuracy
• Ability to work to deadlines under strict timelines
• Excellent communicator
• Some experience in an IT Support role would be advantageous
• French language skills would be nice to have but definitely not essential for this role

What’s in it for you…

• Competitive Salary
• 25 days plus bank holidays
• Flexible working
• Bonus scheme based on company and individual targets
• Standard workplace pension – matched at 5%
• Private medical insurance cover in addition to peripheral benefits
• Death In Service cover x 4
• Employee Assistant Programme
• Free parking with electric charging points
• Social events and activities

Does this sound like to role for you? If the answer is YES, why not apply today!

At Bauer Media Outdoor, we are committed to treating everyone with fairness and respect, regardless of their race, gender, age, ethnicity, background, sexual orientation, disability, or any other differences. We work hard to foster an inclusive environment, a place you can be yourself. We support reasonable adjustment requests from candidates and employees. If you're interested in joining us to shape the future of out-of-home media, we'd love to hear from you.