Ticketing Operations & Customer Service Executive (German/French Speaking Desirable, Not Essential)

Voluntary Action Sheffield; Sheffield; Hybrid; GBP 25,000; Full time

Job summary

A charitable organisation seeks a Ticketing Operations & Customer Service Executive in Sheffield. The role involves managing event creation, providing top-notch customer support, and ensuring smooth operations. Candidates must excel in communication, demonstrate strong organisational skills, and preferably speak German or French. Benefits include a hybrid work model and generous annual leave. Professional experience with Zendesk and CRM tools is desirable. Apply by January 2nd, 2026 for immediate consideration.

Benefits

A day off for your birthday

25 days annual leave plus bank holidays

Access to networking sessions and workshops

Company Sick Pay

Regular company socials

Qualifications

• Excellent written and verbal communication skills.
• Experience handling customer inquiries effectively.
• Ability to work independently and manage several tasks.

Responsibilities

• Create and manage events on the platform accurately.
• Provide customer support and handle inquiries via Zendesk.
• Maintain organized communication with departments.

Skills

Attention to detail

Excellent communication

Organisational skills

Independent and teamwork abilities

Confidentiality

German speaker

French speaker

Experience with Zendesk

Proficiency in Microsoft Office

Familiarity with ticketing platforms

Education

Bachelor's degree or equivalent

Minimum of 5 GCSEs A-C including Maths and English

Tools

Zendesk

Microsoft Office

Google Suite

CRM software

Job description

Ticketing Operations & Customer Service Executive (German/French Speaking Desirable)

Category: Administration

Organisation: Tickets for Good

Reports to: Global Head of Ticketing Operations

Location: Remote or Hybrid (in‑person days in Sheffield twice a week, quarterly team get‑together)

Hours: 9:30am – 5:30pm or 12:00pm – 8:00pm, 5 days a week with weekends and bank holidays

Salary: £25,000 per annum (FTE)

Expected Start Date: ASAP (dependent on notice period)

Closing Date: 02‑01‑2026

Overview

Tickets for Good is on a mission to make live events more accessible by distributing free and discounted tickets. We believe that event attendance brings physical and mental benefits and that cultural participation should be open to all.

Your Objectives

• Ensure accurate and efficient event creation
• Provide first‑rate customer support and boost satisfaction
• Promote effective communication and collaboration
• Support company missions and continuous improvement

What you’ll be doing

• Accurately create and manage events on the platform according to guidelines and standards
• Act as the main point of contact for customers across global markets
• Maintain an organised events pipeline on the CRM and efficient communication channels with other departments
• Handle event issues and edit event information as needed
• Keep accurate records and documentation related to event creation and maintenance
• Respond to customer enquiries and complaints promptly via Zendesk, ensuring robust responses and positive outcomes
• Promote the company’s mission, vision and values in all interactions
• Authorise refunds on the platform
• Proactively identify and resolve potential service issues
• Liaise regularly with Account Management teams for query resolution
• Collect and relay customer feedback for continuous improvement
• Maintain a thorough understanding of our products and services to provide accurate support
• Participate in team meetings and training sessions to improve skills
• Contribute to a culture of trust, respect and inclusivity
• Cover sickness, annual leave and ad‑hoc support during busy periods
• Perform other duties as assigned by senior management

What We’re Looking For

• Exceptional attention to detail and commitment to accuracy
• Excellent communication and interpersonal skills, written and verbal
• Strong organisational skills and ability to manage multiple projects
• Ability to work independently and as part of a team
• Demonstrated discretion and confidentiality
• German and/or French speaker (both written and spoken)
• Experience with Zendesk customer service platform
• Proficiency in Microsoft Office and Google Suite
• Familiarity with ticketing platforms and CRM software (plus)

Education & Qualifications: A bachelor’s degree or equivalent is desirable but not essential. Must have a minimum of 5 GCSEs A‑C including Maths and English.

Benefits

• A day off for your birthday in addition to annual leave
• 25 days annual leave plus bank holidays
• Hybrid working model
• Access to Sheffield office, networking sessions, lunches and health & fitness workshops
• Company Sick Pay and Personal Leave scheme, plus SSP
• Regular company socials in Sheffield

How to Apply

To apply, please submit your CV and a short cover letter online: https://forms.gle/PcE3uHhbK8ekhivD7. The deadline for applications is 5pm on Friday 2nd January 2026.