Customer Service Representative jobs in United Kingdom

A product you can believe in. Immersive is the leader in people-centric cyber resilience.

Excellent earning potential with commission accelerators & share options so you prosper in the companies success

We have an exciting vision for cybersecurity - one that puts people at the center of cyber. Our cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations, rather than one-off training sessions.

We help the world’s biggest brands like Citi, Pfizer, Daimler, Humana, and HSBC, protect their revenues and brand reputations.

Founded in 2017 from a cargo container in Bristol, UK, Immersive has progressed to the global stage and has secured over £150 million of funding.

“The speed at which Immersive produces technical content is hugely impressive, and this turnaround has helped get our teams ahead of the curve, giving them hands-on experience with serious vulnerabilities, in a secure environment, as soon as they emerge.”

Head of Global Cybersecurity Operations, HSBC

Senior Enterprise Account Manager

Immersive is hiring! Could you be our Senior Enterprise Account Manager?

We seek a senior sales person working in the UK with a greenfield of enterprise accounts and established markets to target. You will be supported in the role by our Regional Sales Director. This position has come about due to our company success and ambitious growth plans.

The first thing on your mind is probably salary. You’ll get a generous base and great OTE with uncapped earning potential – when you smash your targets, you’ll be rewarded. We also give you a piece of the pie with share options.

You will develop new & existing business in an assigned territory of FTSE 100 / 250 and large enterprise accounts, drive engagement and build relationships with new prospects and existing customers. You could be located anywhere in the UK&I, our office hub is in Bristol, UK which you can visit or host customers at.

As one of the senior individual contributors in sales, your main responsibilities will include (we're scaling fast, so these may change as we grow):

• Creating and executing the sales strategy for your territory

• Winning large-scale enterprise business (Fortune 500 / FTSE 250 / Global 2000) that’ll have a direct impact on Immersive’s success

• Building relationships with CISOs – while growing that revenue figure

• Qualifying sales with clients using a methodology such as MEDDIC/MEDDPICC

• Educating the market on our groundbreaking cybersecurity solution by attending local and national events (such as Technology Partner Roadshows, Happy Hours, BlackHat and RSA)

• Researching and tracking your progress on Salesforce and using LinkedIn’s Sales Navigator

You should apply if you have experience in the following areas, but don’t worry if you don’t hit each one exactly:

• Selling SaaS, cybersecurity, or complex software products to enterprise organizations

• Building strong, internal relationships to help solve problems for our customers and ultimately strengthen our offering

• Navigating complex enterprises and buying centres from prospect to close

• Good network of C-Suite and decision makers can leverage

What kind of person are we looking for? Again, you don’t have to match everything, but ideally you will display the following traits:

• Empathy, high emotional intelligence, and heightened listening skills to really get to the crux of what a customer needs

• A hunting mindset – you get a buzz from seeking out a great prospect, aligning their problem with our solution, and being able to close the deal

• The discipline, motivation, and drive to take knocks, then the resilience to do it all again tomorrow

• You’re not a lone wolf – although you’ll mostly be remote, you’ll reach out to teams across disciplines, knowing their input and collaboration is what secures the best deals

We encourage people of different backgrounds and identities to apply. We’re committed to maintaining an inclusive, supportive place for you to be you.

Immersive’s growth has been fuelled by our values that underpin everything we do, here's how they relate to this role:

• Driven - We are innovators and market-creators, constantly moving forward to achieve results in support of our mission.

• Inclusive - We are passionate about creating an environment of inclusion and respect for our employees, customers and partners, everyone has opportunities to thrive.

• Customer Obsessed - We seek to develop deep relationships with our customers to help them achieve their business outcomes.

• One Team - We are a talented global team working together to achieve our vision.

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

• Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + 2 volunteering days and birthday half day

• Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover, pension, health plan and more

• Career and learning development through the platform and our ‘Learn Anything’ fund

• Recognition & Rewards for doing great work and living our values and behaviours

• Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working

• We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms

• When you do visit the UK hub getting there is easy: we’re based in the centre of Bristol, just a 10 minute walk from the train station. We also offer railcard loan and cycle scheme to buy a new bike

Find out more about life at Immersive https://careers.immersivelabs.com

Find out more at https://careers.immersivelabs.com

Cyber threats wait for no one and neither should you. Apply now!

If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated interview process page.