Christmas Concierge Gifting Account Executive

Fortnum & Mason Group; London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Join a leading company as a Christmas Concierge Gifting Account Executive, where you will provide personalized support and deliver exceptional service during the festive season. The role requires dynamic individuals who can handle multiple tasks in a fast-paced environment, all while working both remotely and at the Piccadilly office.

Qualifications

• Experience in sales and customer service.
• Strong communication and multitasking skills.
• Ability to work hybrid with independent capabilities.

Responsibilities

• Deliver exceptional service through personalized gift advice and order handling.
• Manage clients throughout the Christmas period, ensuring smooth order processes.
• Proactively handle client queries and delivery issues.

Skills

Sales and Customer Service

Microsoft Office Skills

Communication Skills

Time Keeping

Prioritisation

Tools

Zendesk

Microsoft D365

Job description

Christmas Concierge Gifting Account Executive

Join to apply for the Christmas Concierge Gifting Account Executive role at Fortnum & Mason.

Having brought the spirit of Christmas to even the most remote corners of the world, our Concierge team at Fortnum & Mason is proud to offer a truly personal touch in an increasingly impersonal world.

We are looking for dynamic, confident, and personable Concierge Gifting Executives to join our expert, sales-focused Gifting team. In this role, you’ll deliver exceptional service through personalised gift advice, smooth order handling, and outstanding account management—helping to create a truly memorable festive season for our business and VIP clients.

This seasonal role runs from September to December, with a combination of remote work and time at our Piccadilly head office. It’s a full-time position with 5 shifts spread across the week. To be successful, you’ll need a quiet, professional home workspace with reliable high-speed internet, a passion for sales, and a strong drive to meet targets.

Responsible for managing your own clients throughout the fast-paced Christmas period, you will need to utilise your multitasking skills as you will be involved in the entire order process. From making proactive calls to existing and new clients, handling complex client queries, processing orders on our system, looking after and rectifying any delivery issues and all aftercare.

We expect the successful candidate to have the following skills and experience:

• Sales and Customer Service experience
• Excellent Microsoft office and technology skills
• Excellent communication skills, a resilient and can-do attitude
• Excellent time keeping and prioritisation
• Knowledge of tools and systems used would be preferential. Specifically, Zendesk and Microsoft D365
• Build credibility with a wide range of audiences and work with integrity/confidentiality
• This is a hybrid role so the ability to work independently is essential
• The department is open Monday-Sunday 9am-7pm (shorter hours on the weekend). Rotas and shifts to be discussed. During the busy period there may be additional hours required to ensure workload is completed.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Sales and General Business
• Retail and Hospitality

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