Customer Service Representative jobs in United Kingdom
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arts.wales
Account Manager
Job summary
A leading company in the luxury travel sector seeks an Account Manager based in Edinburgh. The role involves managing client relationships, producing analytical reports, and coordinating projects to ensure successful marketing campaigns. Candidates should have a strong digital marketing background, excellent communication skills, and readiness for travel.
Qualifications
- At least 2 years’ experience in luxury travel sector or digital marketing agency.
- Working knowledge of digital marketing techniques including SEO and SEM.
- Experience managing creative projects such as branding and design.
Responsibilities
- Act as the main point of contact with clients and schedule team work.
- Produce monthly reporting for clients and identify performance issues.
- Assist finance team and set up clients within agency systems.
Skills
Education
Tools
Account Managers work closely with clients, partners, suppliers and 80 DAYS’ inhouse team to deliver successful projects and marketing campaigns for our clients.
The responsibilities of an Account Manager include:
- Act as the main point of contact with clients
- Attend regular meetings with clients at their location, and maintain contact through email & phone calls
- Gain an understanding of clients’ business needs/focus, and relay this to the 80 DAYS team
- Deliver 80 DAYS’ output to clients and provide clear explanation
- Produce monthly reporting for clients, updating them on work completed, work planned, and the performance of their website & marketing activity
- Identify, using various analytics solutions, any issues with website performance and advise on a course of action to address
- Work with 80 DAYS’ team of specialists to deliver our services & results for our clients
- Schedule work within the team and ensure this is delivered
- Identify new opportunities for clients
- Set up clients within the agency’s IT systems (e.g. CRM, invoicing, etc.)
- Assist Finance team to ensure invoices are being addressed by clients
- Demonstrably commercially-minded
- Excellent inter-personnel & communication skills
- Strong organisation & project management skills, with an aptitude for multi-tasking and managing various priorities
- At least 2 years’ experience working within the luxury travel sector and/or a digital marketing agency
- Experience & knowledge of digital marketing techniques including SEO, SEM, Social Media, etc.
- A working knowledge of Google Analytics, with a Google Analytics Individual Qualification being an added bonus
- Excellent understanding of Microsoft office packages
- A desire & willingness to regularly travel for work
- Driving licence
- A degree in marketing- or business-related subject
- Experience & knowledge of managing creative projects such as branding, design and website development
- Experience using Google AdWords, Bing Advertising, Facebook Ad Manager, Funnel, Slack, Trello, WordPress, Umbraco & other CMS’s.
- Experience of digital solutions specific to the travel industry – such as online booking engines, PMS, Metasearch, etc.
- A fluent second language
The role is to be based in Edinburgh with regular travel to visit clients across the UK, with some international travel also possible.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.