Customer Service Representative jobs in United Kingdom

About RIXO:

RIXO’s story began in the London living room of best friends Henrietta & Orlagh, born from their passion for vintage.

Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the market with easy-to-wear, feminine shapes and high-quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day.

We're looking for part-time and full-time customer focussed Sales Assistant to join our new Boutique store opening in Bicester Village. As a Sales Assistant at RIXO, you will be the face of our brand, providing outstanding customer service and styling advice. You will support the day-to-day operations of the store, ensuring a seamless shopping experience for our customers while contributing to sales targets and brand success.

• Deliver exceptional customer service and create a welcoming environment for all customers.
• Provide expert styling advice, demonstrating in-depth product knowledge.
• Assist with stock management, replenishment, and visual merchandising.
• Process sales transactions accurately and efficiently.
• Maintain store presentation and cleanliness to the highest standards.
• Support in-store events, launches, and promotions.
• Build lasting relationships with customers to drive loyalty and repeat business.
• Stay up to date with RIXO collections, trends, and brand initiatives.
• Skilled at building and maintaining strong customer relationships.
• Consistently drive sales by delivering exceptional customer service.
• Drive sales through add-on opportunities with customers.
• Keep visual displays and merchandising at a high standard.
• Maintain a clean and organized shop floor and stock rooms.
• Regularly replenish and update visual merchandising to maximize sales.

• Previous experience in retail, preferably within fashion or luxury.
• Passion for styling and a strong understanding of fashion trends.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and multitask effectively.
• Proactive, positive, and customer-focused mindset.
• Flexible availability, including weekends and holidays.

• Uniform allowance and generous staff discount.
• Career development opportunities within a growing brand.
• Competitive salary and commission incentives.
• 33 days annual leave per year for full time employees.
• Gift for your work anniversary.