Senior Account Manager

Stratton Craig Limited; Bristol; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading content and communications agency in Bristol is seeking a Senior Account Manager. The role involves managing a diverse client portfolio, ensuring quality service, and driving client growth. Ideal candidates will have at least 3 years of agency experience, proven communication skills, and a collaborative spirit. The position offers a competitive salary and hybrid working environment.

Benefits

Competitive salary

Hybrid working

Ongoing professional development

Qualifications

• Minimum of 3 years’ experience in an agency role.
• Proficient with Microsoft Office and exceptional written communication skills.

Responsibilities

• Manage a diverse portfolio of clients and drive their growth.
• Lead the day-to-day management of client portfolio.
• Identify new business opportunities from existing clients.

Skills

Client servicing

Project management

Strong written communication

Relationship management

Education

Bachelor's degree in relevant field

Tools

Microsoft Office

Job description

Overview

Senior Account Manager role at Stratton Craig. You will be responsible for managing a diverse portfolio of clients and driving their growth. You will also support selling Stratton Craig to new clients with the aim of retaining clients and increasing spend to contribute to overall revenue.

Job Accountabilities

• Client servicing – Lead the day-to-day management of your client portfolio, ensuring quality content is delivered on time and on budget. This includes running briefing meetings; producing quotes, proposals and project plans; briefing writers; reviewing content; and managing amendments. Identify and manage account and project problems independently and provide effective solutions.
• Commercials – Manage client budget spend and maintain clear and consistent reporting of time, output, billing and budget forecasts to accurately plan and efficiently manage resources. Support Finance with efficient and accurate month-end reporting for your projects. Identify project commercial risks and work with SMT to mitigate them.
• Understand our clients’ businesses, industries, and trends in best practice corporate communications. Proactively share ideas with clients, cross-sell and upsell services to increase average project spend and build deep, long-term partnerships.
• Work closely with the Client Services Director to identify new business opportunities from existing clients, write client proposals, and effectively present Stratton Craig’s offer to clients.

Growth

• Support our Growth manager in selling Stratton Craig’s services to new clients by sharing examples of work, detailing our ways of working, and matching the right writer to their requirements.
• Contribute to Sales and Marketing ideation sessions by sharing insights from client conversations and participating in events/creating content we publish.

Performance measurements

• Client satisfaction
• Growth in client spend
• Healthy project commercials
• Win record when involved in pitches/proposals for existing and new clients

Essential Skills and Experience

• A minimum of 3 years’ experience in an agency role, ideally involving corporate marketing and communications
• Proven content review/quality checking experience
• Proficient with Microsoft Office; exceptional written communication skills (fluent spelling and grammar); strong project management; relationship/stakeholder management

Desirable Skills and Experience

• Strong academic background – particularly in English and other written subjects
• Experience liaising with senior stakeholders including C-Suite
• Pitching / Sales experience

Competencies/behaviours

• Passionate about language value to businesses; energetic, proactive, with a focus on client outcomes
• Detail-oriented and well-organised; professional and well-mannered
• Confident and enthusiastic with a love of client meetings and conversations
• Strong team sense, accountability, strategic thinking, self-motivation
• We work with global clients who may require calls/meetings out of hours; some travel and overnight stays (typically within the UK)

Reporting to

Client Services Director

About Stratton Craig

Much more than a copywriting and content agency – we apply the critical skill of storytelling to all manner of communication and stakeholder engagement challenges. Guided by data and insight, we develop brand language, content strategy and copy that inspires trust, belief and loyalty at every interaction.

We help clients build better relationships with stakeholders, develop talented teams, and create a reputation that gets noticed. We’ve supported hundreds of global clients to improve strategic communications, content and reporting. As a member of the Positive Change Group, we are trusted partners to some of the world’s leading businesses.

The Positive Change Group – Stratton Craig is part of a collective of specialist agencies with a shared ambition to help bold and visionary businesses spark positive change. The group helps brands define and communicate purpose, strategy, culture and performance.

The Group was founded in 2022 and currently consists of three specialist agencies: People Made – Brand and Culture. We work with over 100 multinational brands including AstraZeneca, Burberry, Allianz GI, Diageo, Meta, Olam, Carlsberg and RSM.

Join us

Joining Stratton Craig and The Positive Change Group means becoming part of an inclusive, dynamic community where your talents are nurtured and your career can thrive. We offer competitive salaries, hybrid working, and ongoing professional development, with opportunities to shape the future of communications.

We are committed to equal opportunities for all potential employees. We welcome applicants from all backgrounds and will support accessible recruitment processes as needed.

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