Customer Service Representative jobs in United Kingdom

Are you passionate about technology, sport and/or wellness, looking for a full‑time role and open to the opportunity to work at the world's leading luxury department store?

If your answers are yes, you could be a great candidate for the Therabody Sales Advisor role in Harrods, Knightsbridge, London.

We offer £28,996.5 plus commission, full time role, fully flexible between Monday–Sunday.

We opened a Therabody concession in Harrods, in May 2023 and are looking for a Sales Advisor to join the team.

Our client, Therabody is a pioneer in the wellness technology space, developing products and services that optimize human performance and unlock the body's natural ability to achieve health and well‑being.

This role is pivotal in bringing the customer experience to life and we are looking for enthusiastic, passionate Sales Advisors who can represent Stellar and our client, Therabody to lead the way with delivering exceptional customer service.

Stellar Global is a progressive, inclusive retail experience agency that believes in the power of people. By investing heavily in its staff, Stellar is able to deliver a best‑in‑class service for physical, virtual or hybrid retail experiences. By providing bespoke, immersive training programs and opportunities to flourish and progress, Stellar Global is committed to creating a culture of community and support while cultivating outstanding retail experience specialists.

• Delivering exceptional customer service and driving brand advocacy
• Building a great rapport with customers
• Bringing products to life through engaging demonstrations
• Converting interest into sales
• Achieving individual and team sales targets
• Ensuring the space always has premium standards

• Prior experience in a premium customer service environment
• The ability to convert sales and achieve KPIs
• Previous experience working in a premium retail environment would be advantageous
• Passionate about beauty, fitness and/or wellness
• Someone who is customer oriented and takes a consultative approach to selling
• A team‑player who loves sharing their passion with others
• Ambition and openness to learn and develop your own skill set
• Excellent communication skills
• A positive mentality and a drive to succeed
• Additional languages would be advantageous

• In‑depth initial product training with quarterly refresher courses
• Harrods induction and service training

• £28,996.5 annual salary plus commission
• Full time permanent contract
• 37.5 hrs per week, fully flexible between Mon–Sun
• Intensive training
• Medicash