Sales Advisor

Scrivens Limited; York and North Yorkshire; On-site; GBP 20,000 - 25,000; Full time

Job summary

A family-run optical and hearing care company in York is seeking a Sales Advisor to provide excellent customer service and assist with product selections. The role involves greeting customers, processing sales, and supporting stock management. Ideal candidates will have strong communication skills and a willingness to learn. This entry-level position offers a competitive salary, full training, and a welcoming team culture.

Benefits

Competitive salary

Staff discounts

28 days annual leave

Qualifications

• Friendly and approachable attitude.
• Willingness to learn and grow.

Responsibilities

• Greet customers warmly.
• Assist with selecting products.
• Provide advice on frames and lenses.
• Process sales and bookings.
• Support stock management.

Skills

Strong communication skills

Customer service experience

Teamwork

Attention to detail

Job description

4 days ago: Be among the first 25 applicants

About The Role

At Scrivens Opticians & Hearing Care, we put people at the heart of everything we do. As a Sales Advisor, you’ll be the first point of contact for our customers—helping them feel welcome, understood, and supported as they choose products and services that improve their lives. Whether it’s helping someone find their perfect pair of glasses or explaining how hearing care can boost confidence, you’ll deliver friendly, expert service in a fast‑paced, customer‑focused environment.

Responsibilities

• Greet customers with warmth and professionalism.
• Assist customers in selecting optical and hearing products.
• Provide clear, helpful advice on frame styles, lenses, and hearing care.
• Process sales and bookings using in‑branch systems.
• Support stock management and merchandising.
• Keep the store clean, welcoming, and well presented.
• Work closely with Optometrists, Hearing Aid Audiologists and the wider branch team to ensure a seamless customer journey.

What We’re Looking For

We are looking for someone with a friendly, approachable attitude and strong communication skills. While customer service or retail experience is preferred, it is not essential.

• Ability to work both as part of a team and independently, using own initiative.
• Willingness to learn and grow within a supportive environment.
• Basic IT skills and strong attention to detail.

What We Offer

• Competitive salary with opportunities to progress.
• Full training and support from day one.
• Staff discounts on optical and hearing products.
• Welcoming team and family‑run company culture.
• Career pathways into senior sales, management, or clinical roles.
• Generous staff discount scheme.
• 28 days annual leave including bank holidays (pro‑rata).

Seniority level

Entry level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Retail