Customer Service Representative jobs in United Kingdom

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Who are we?

The Nippon Express Group stands as a prominent global logistics service provider, with its

Job Title: Sales Executive


Location: Various UK locations


Who are we?

The Nippon Express Group stands as a prominent global logistics service provider, with its

Headquarters located in Tokyo, Japan. Our extensive portfolio encompasses a variety of services, including air and ocean freight forwarding, cargo handling, relocation services, and warehousing operations. With a workforce exceeding 73,000 professionals across more than 50 countries and regions, the NX Group is distinguished by its extensive international reach.

Nippon Express first entered the UK market in 1970, following the increasing demand for Japanese goods in Europe. Since then, the company has developed a strong presence in air, sea, and road freight services, supporting various industries, including automotive, pharmaceuticals, electronics, and fashion.

With key offices and logistics centres in London, Glasgow, Manchester, and other strategic locations, Nippon Express UK plays a crucial role in facilitating trade between Japan, the UK, and Europe. The company continues to evolve by incorporating digital logistics solutions and sustainability initiatives to enhance efficiency and reduce environmental impact.

What are we looking for?

As we look to strengthen our sales team across the UK we are on the hunt for a Sales Executive that has extensive experience within Air, Sea and Road Freight sales. This will be a field sales position covering either the Midlands or London and the surrounding areas.

In this crucial role, you will be on the road driving and generating new business development through selling NX Air, Sea, Road, and Warehousing product portfolio whilst building strong long lasting relationships with new and existing customers to maximize both customer satisfaction and revenue. To succeed at NX you will need to be a resilient, determined salesperson who has experience in targeting, researching, and hunting new business leads and managing the sales process through to order and delivery.

As a Sales Executive, you will receive an excellent annual salary coupled with a generous sales incentive scheme, car allowance, and access to an extensive range of NX company benefits and the opportunity to progress within the company, either in your own country or internationally. This role is more than just hitting your KPI's but playing an important role to build relationships and our brand in the region.

This role offers an exciting opportunity to contribute to the success of a leading logistics company and shape the future of Nippon Express in the UK. If you are an experienced freight sales professional with a proven track record and a passion for excellence, we would love to hear from you.

Requirements


What will you do?

• Prospect and develop new opportunities through various means such as, telemarketing, direct mail, client visits in order to qualify and develop prospects
• Build a strong portfolio of accounts from targeted business development and their own existing network of clients
• Cold call and schedule regular meetings (under KPI Management) with prospects & established clients and provide a consultative service tailored to their specific needs, including up selling to established clients
• Promote Nippon products & services through delivery of product presentations and demonstrations
• Work strategically with the UK sales team to plan and create sales strategies and activities to increase personal and group profitability
• Act as an initial point of contact for all you commercial customer enquiries, escalations and queries
• Submit regular personal budgets, opportunity pipelines and weekly activity reports and statistics utilising but not limited to Salesforce
• Identify means of improving services and quality to customers, to encourage continued business development and customer longevity, through maintaining and building open and collaborative relationships
• Create Standard Operating Procedures where appropriate in conjunction with the operational departments to ensure a seamless introduction of new accounts into the operations departments
• Manage client base in your nominated areas, ensuring that any early stage operational and financial issues are resolved, through the operational management etc
  
  
  

• An experienced hunter in Air/Ocean/Road/Logistics
• A true commercial thinker, tenacious attitude and drive to succeed
• Have the ability to work on their own initiative, understand client needs and be proactive in their approach
• Outstanding communication, persuasive and influencing skills
• A professional who can win business on service and not price
• Able to develop a winning proposal and costing schedule to beat any competitor
• Have an entrepreneurial edge to enhance the sales process to win business when opportunities are recognised and to justifiably adapt the sales process to win new business
• You will have experience in the freight forwarding/logistics industry with proven record of accomplishment in field sales
• Ideally educated to degree level
  
  
  

• Competitive salary and benefits package
• £500 per month car allowance (£6,000 per annum)
• Growth opportunities within a dynamic and global organization
• A collaborative and supportive work environment
• Exposure to international markets and logistics networks
• Life Assurance
• Private Healthcare & EAP
• 20 days holidays (rising to 25 after 5 years) + bank holidays
• Free parking at all of our sites

• Seniority level
  Mid-Senior level

• Employment type
  Full-time

• Industries
  IT Services and IT Consulting

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