Customer Service Manager jobs in United Kingdom

Join to apply for the Field Care Manager – South Wales role at Libertatem Healthcare.

This range is provided by Libertatem Healthcare. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Title: Field Care Manager
Location: South Wales, Swansea/Cardiff
Salary: £27,000-£35,000 per annum DOE
Reports to: Senior Clinical Lead for Region
Working Hours: 40 hours per week (some flexibility over weekends/evenings depending on client needs)

Libertatem Healthcare Group, part of the Sonderwell Group is committed to providing high‑quality, compassionate and person‑focused healthcare to our clients.

We are looking for a passionate and dedicated Field Care Manager to oversee the delivery of a high standard of home care services. Your responsibilities will include conducting client assessments and managing care plans, ensuring our services meet compliance with CIW regulations. The role involves regular and frequent travel to client’s homes and could include some evenings and weekends.

• Care Planning & Assessment: Develop and review personalised care plans.
• Liaise with the operational team regarding performance issues and training needs.
• Compliance & Quality Assurance: Ensure services meet CIW standards, conduct audits, and maintain accurate records.
• Build relationships with clients and their families, address concerns, and update their care needs.
• Collaborate with healthcare professionals to ensure holistic care.

• NVQ Level 3 or 4 in Health & Social Care (or equivalent).
• Experience in a supervisory/management role within health and social care.
• A passion for delivering high quality care, exceptional communication and organisational skills.
• Full UK driving licence and ability to travel using own car.
• This role requires travel around the South Wales region.

• A competitive salary of £27,000-£35,000 depending on skills and experience.
• Remote/field-based role.
• Working hours – 9am‑5:30pm Monday to Friday with some flexibility over weekends/evenings.
• Mileage paid at 45p per mile.
• Annual leave – 25 days plus bank holidays.
• Mobile phone.
• Ongoing training.

If you're a compassionate leader ready to make a difference, we'd love to hear from you. Join us in delivering exceptional care in the community.

The Libertatem Healthcare Group, part of Sonderwell, was established to provide the very best levels of care and support for clients who have sustained personal injuries or suffered from medical negligence. Operating on a national basis, Libertatem Healthcare Group can provide your clients with care and support wherever they are located. Our care and support packages put our client’s independence at the very centre of everything we do.

Be part of something exceptional! The Libertatem Healthcare Group is proud to be rated OUTSTANDING by the Care Quality Commission and GOOD across all areas by CIW in Wales. Join a team that’s committed to delivering the highest standards of care and making a real difference every day.