Customer Service Manager jobs in United Kingdom

## **Job Description****THE AGENCY**Creative Artists Agency (CAA) is the world’s leading entertainment and sports agency, with offices in Los Angeles, New York, Nashville, London and Beijing. Founded in 1975, CAA represents many of the most successful professionals working in film, television, music, theatre, video games, sport, and digital content, and provides a range of strategic marketing and consulting services to corporate clients.In CAA Brand Consulting we have 250+ specialists working with over 40 leading brands. Our vision is to be the strategic partner for brands in helping them solve their biggest challenges. Our services and connectivity in sport and entertainment allow us to identify, develop, activate and measure partnership strategies that build brands and grow business. In London our clients include the likes of OKX, Volvo, Salesforce, Qualcomm, Allianz and Etihad.There is also a unique culture within CAA; for a global agency it has a small agency feel, with a great sense of teamwork, ambition, empowerment and entrepreneurialism. **OVERVIEW**Our London office is hiring a Senior Account Executive to join our award-winning team in London.We are seeking an ambitious, enthusiastic, reliable, hard working individual that is ready to kickstart their career in sport and entertainment marketing.Sponsorships and partnerships with properties, platforms and people, are great ways for brands to connect and engage with new, dynamic and diverse audiences. The successful candidate will have a natural curiosity and passion for how brands show up in popular culture.**THE ROLE**This role is sits within the Brand Consulting team – working across one of the department’s key accounts and the associated partners. The role pays key role in executing the day to day activity across the Partnerships and Function teams, providing additional strategic, creative and/or activation support where required.The project work varies, from researching upcoming activations and events, to coordinating a content shoot, to creating memorable fan experiences. At times it’s more campaign focused, such as managing a client’s rights and assets throughout a football season. Due to the variety of briefs, this is a diverse and dynamic role requiring someone that can show versatility, adaptability, and a willingness to roll up their sleeves and get stuck in. We’re looking for an individual that is organised, diligent and proactive, with excellent people skills and attention to detail.Never happy to stay still, everyone at CAA is encouraged to bring creativity, ingenuity and passion to a world of client servicing to help push themselves and the team to new ideas and places.**RESPONSIBILITIES*** Assisting the account team with day-to-day operations on projects* Working with Account and Function teams to effectively advise clients and manage projects to ensure they are fully delivered on time and on budget* Leveraging CAA’s connectivity in popular culture, liaising with other teams and departments to offer the best project solutions for our clients* General project administration, internal processes, budget tracking and client reporting* Client, stakeholder and supplier engagement and management* Monitoring the latest trends in sport, digital and technology* Networking events and supporting with business development when required**QUALIFICATIONS/REQUIREMENTS*** Ambition, enthusiasm, reliabability and a strong work ethic* A self-starter with a proactive can-do attitude* Strong interpersonal skills with the ability to build new relationships quickly* An organised, detail-oriented approach with the ability to work under pressure* A team player who is also comfortable working autonomously* Creative flair with a passion for ideas and innovative thinking* A natural communicator with strong written/copywriting skills and attention to detail* A passion for sport and entertainment with a finger on the pulse of popular culturePlease ensure you provide complete and legible information in your application. An incomplete application may affect your consideration for employment.Creative Artists Agency (“CAA”) is committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, or any other legally recognised protected basis under UK law.Please inform CAA’s Recruitment Department if you need any assistance completing any forms or to otherwise participate in the application process.CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.