Team Lead, Technical Account Managers

Coralogix, inc.; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading observability platform provider in London is seeking a Team Lead, Technical Account Managers to guide a team in delivering excellent technical account management and onboarding for new customers. The ideal candidate will have strong leadership skills and technical depth in observability tools. You will ensure team success in building robust customer relationships and addressing technical challenges, ultimately enhancing operational efficiency and customer satisfaction.

Qualifications

• Proven experience in leading and developing technical teams.
• Familiarity with observability tools for logs, metrics, and traces.
• Exceptional problem-solving and customer service skills.

Responsibilities

• Lead and mentor a team of Technical Account Managers.
• Oversee the onboarding process of new customers.
• Provide technical guidance on observability tools.

Skills

Leadership

Technical account management

Onboarding expertise

Customer relationship management

Cloud observability

Tools

Observability tools

Job description

## Team Lead, Technical Account ManagersLondon, UK · Full-time · Management#### About The PositionCoralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, traces, and security events with features such as APM, RUM, SIEM, Kubernetes monitoring, and more, enhancing operational efficiency and reducing observability spending by up to 70%.As the **Team Lead, Technical Account Managers (TAM),** you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your team’s success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.#### Requirements● **Leadership & Team Development:*** Lead, mentor, and manage a team of TAMs to ensure successful customer **onboarding** and long-term success* Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction* Provide technical guidance and foster team collaboration on observability tools and log analytics● **Technical Expertise & Customer Engagement:*** Oversee the implementation of **observability tools**, guiding customers through **Logs, Metric and Traces monitoring, and real-time analysis*** Ensure that your team delivers expert-level onboarding and ongoing work, for our observability and logging solutions* Provide deep technical insights on **cloud observability** and integration of Coralogix into customer infrastructures● **Customer Relationship Management:*** Be the primary escalation point for customer **technical challenges*** Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogix’s platform* Engage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals● **Data-Driven Leadership:*** Leverage customer feedback and usage data to enhance the **onboarding process** and overall TAM team performance* Analyze patterns in customer data, ensuring that your team applies data insights to improve **observability outcomes** and preempt issues* Collaborate with internal teams on product enhancements, informed by your team's customer data analysis