Key Account Manager - South London

Chiesi Group; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A biopharmaceutical company is seeking a Key Account Manager for their AIR Field Sales team in South London. This position emphasizes customer-centricity and driving revenue growth through effective account management. The ideal candidate will possess extensive NHS knowledge, exceptional sales abilities, and a proven track record in the pharmaceutical sector. The role offers various benefits including a sales-related bonus, healthcare programs, and a commitment to diversity and employee development.

Benefits

Sales target-related bonus

25 days leave plus two additional paid well-being days

Private medical insurance

Employee assistance programme

Salary sacrifice and employee discount schemes

Qualifications

• Track record of delivering consistent sales results in accordance with set targets.
• Highly effective planning skills, applying Key Account Management techniques.
• Business planning experience, including the ability to produce business proposals.

Responsibilities

• Act as the single point of contact for the customer, facilitating solutions.
• Develop strategic customer plans to deliver business growth.
• Build long-term partnerships with key customers.

Skills

Exceptional knowledge of the NHS and its agenda

Advanced selling and presentation skills

Outstanding critical reasoning skills

Strong empathy and interpersonal skills

High levels of disease and product knowledge

Education

Full UK driving licence

ABPI examination

Tools

Robust IT skills

Job description

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Department: Respiratory Sales & Marketing

Business Area: Sales

Job Type: Direct Employee

Contract Type: Permanent

Location: Manchester, GB

About us

Chiesi is an international research-focused biopharmaceutical group with 90 years’ experience, operating in more than 30 countries, with its headquarter in Parma, Italy. With more than 8,000 employees across the group, we are united by a singular purpose: promoting a healthier world for people, patients, and the planet. We research, develop, and market innovative drugs across our main therapeutic areas. Discover more here.

As a B Corp™ company we embed sustainability into our bylaws and continuously measure our impact. We drive sustainable innovation with purpose, fostering a culture of reliability, transparency, and ethical behaviour at every level.

Diversity and inclusion are at the heart of who we are. We believe our differences make us stronger and we cherish a vibrant ecosystem of passionate, talented individuals united by strong values.

Chiesi UK

Chiesi UK is the number one affiliate of the Chiesi Group, focusing on neonatal, organ transplantation, rare diseases, and respiratory conditions. Proud to be a B Corp™ company, we are committed to using business as a force for good.

Who we are looking for

We have an exciting opportunity for a Key Account Manager to join our AIR Field Sales team, based in South London. This role is ideal for someone who thrives in a customer‑centric environment and enjoys driving growth for high‑impact therapeutic areas.

What we offer

• Sales target‑related bonus
• 25 days leave plus two additional paid well‑being days
• Group personal pension scheme with flexible contributions
• Private medical insurance
• Group life assurance
• Employee assistance programme
• Salary sacrifice and employee discount schemes
• Annual high‑performance incentive awards
• Enhanced maternity, paternity and adoption policies
• Paid carers leave
• Two dedicated volunteering days per year

We are committed to an inclusive recruitment process and will provide reasonable adjustments upon request.

This is what you will do

Act as the single point of contact for the customer, working in partnership to facilitate the creation of solutions that meet the needs of our customers and Chiesi. Increase company revenues through promotion of Chiesi’s AIR Portfolio in accordance with the UK marketing plan and locally developed customer plans.

Promote the Chiesi portfolio to key influencers and decision makers across Primary and Secondary care within allocated Local Health Economies (LHE). Facilitate market access for Chiesi’s AIR portfolio by managing and shaping the LHE through collaboration with key stakeholders.

Key Customers & Target Accounts

• Medicine Management Leads, Respiratory Leads, Finance Directors, Key Opinion Leaders (Secondary Care) and other relevant decision makers
• Appropriate secondary care activity as identified by regional customer plan and priorities
• England Integrated Care Boards (ICBs)
• England Sub ICB Clusters
• Scotland, Northern Ireland, Wales Health Boards
• England Primary Care Networks (target high‑value PCNs and Practices)
• Celtic Nations Practice Clusters (target high‑value Practice Clusters)
• Commercial agreements e.g. Rebate Management for key respiratory brands
• B Corp & Sustainability – shared agendas

You will be responsible for

• Serving as Chiesi’s single point of contact for the customer, guiding them to key functions within Chiesi such as education, medical support, and value‑add opportunities.
• Acting as Chiesi’s Ambassador for Voice of the Customer (listen, learn, and act by responding to feedback).
• Developing strategic customer plans to deliver business growth.
• Identifying commercial opportunities through effective business planning and development of financially sound proposals.
• Developing account plans for secondary care centres, Integrated Care Boards, Sub‑ICB Clusters, Health Boards and Primary Care Networks.
• Building long‑term partnerships with key customers to shape the LHE and facilitate formulary inclusion.
• Managing Key Opinion Leaders across Primary and Secondary Care.
• Leveraging digital and face‑to‑face interactions to embrace new technology and platforms.
• Supporting Chiesi’s educational meetings program and managing KOL slide production and speaker contracts.
• Delivering KPIs, including Sales, NPS, Project Delivery, and Customer Satisfaction.
• Adhering to the ABPI Code of Practice, Chiesi policies and Company Values.
• Contributing to the UK Affiliate’s pursuit of B Corp credentials.

You will need to have

• Exceptional knowledge of the NHS and its agenda.
• Track record of delivering consistent sales results in accordance with set targets.
• Advanced selling and presentation skills.
• Exceptional product and disease knowledge, with the ability to communicate high‑level technical information.
• Highly effective planning skills, applying Key Account Management techniques.
• Business planning experience, including the ability to produce business proposals.
• Strong empathy and interpersonal skills; ability to influence key NHS personnel at the highest levels.
• Outstanding critical reasoning skills for data‑driven customer planning.
• Commercial acumen with a proven track record in pharmaceutical product commercialization.
• Experience with procurement and tendering processes.
• Robust IT skills.
• Full UK driving licence (no more than 6 penalty points for new entrants).
• ABPI examination.

Key Skills

• Credible Customer Account Manager recognised as the respiratory partner of choice.
• High level of disease and product knowledge.
• Strategic thinking.
• Role model for Customer Success Associates.
• Project management and account planning.
• Analytical skills.
• Affinity for digital media.
• High levels of empathy.
• Excellent in‑call quality.

Location

Field based - South London

What we offer

No matter where your path starts at Chiesi, it leads to inspiring possibilities. Your future is our focus, and we are committed to nurturing your development in our dynamic, friendly environment with access to resources and training every step of the way.

We provide top‑class benefits, including comprehensive healthcare programs, work‑life balance initiatives. Our salary package is competitive, comprising a basic salary, performance bonuses, and benefits benchmarked against the external market. Additionally, we offer flexible working arrangements, all designed to help you thrive.

Chiesi is an equal opportunity employer committed to hiring a diverse workforce at all levels of our business.

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