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IT Technician - Billing & CRM Support (12-Month)
Job summary
A national business water retailer is seeking a proactive IT Technician to join their team on a 12-month fixed-term contract. This role offers a salary of £28,333 per annum and includes a comprehensive benefits package. The IT Technician will support the Rapid Billing System, Salesforce CRM, and VoIP telephony systems while delivering outstanding customer service. The position is ideal for someone organized who can handle pressure and is committed to delivering high-quality service.
Benefits
Qualifications
- Motivated IT professional with strong customer-service skills.
- Ability to work calmly under pressure.
- Detail-oriented and committed to high-quality service.
Responsibilities
- Act as first-line support for IT requests.
- Provide support for the Rapid Billing System.
- Manage user access controls and resolve system issues.
- Escalate unresolved issues to the IT Operations Manager.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.