Part-Time Multichannel Customer Advisor

Nationwide Building Society; Basildon; On-site; GBP 23,000 - 28,000; Part time

Job summary

A leading building society is seeking a Customer Representative for their branch in Basildon. This part-time role offers 24.5 hours per week on specified days. The successful candidate will provide excellent customer service, manage transactions, and assist customers with digital banking. If you're passionate about making a difference and developing your skills in a supportive environment, this opportunity could be for you.

Benefits

Private medical insurance

Competitive pension

Performance related bonus

Training and development

Salary sacrifice benefits

Life assurance

Health and wellness options

Paid volunteering days

Qualifications

• Ability to support customers using digital services.
• Comfortable handling varied customer queries.
• Strong understanding of customer needs and feedback.

Responsibilities

• Complete transactions at the counter.
• Handle customer inquiries over the phone.
• Educate customers on digital banking services.

Skills

Customer support

Digital tools usage

Empathy

Job description

A leading building society is seeking a Customer Representative for their branch in Basildon. This part-time role offers 24.5 hours per week on specified days. The successful candidate will provide excellent customer service, manage transactions, and assist customers with digital banking. If you're passionate about making a difference and developing your skills in a supportive environment, this opportunity could be for you.