IT Technician - Billing & CRM Support (12-Month)

AnaVation LLC; Bournemouth; On-site; GBP 29,000; Full time

Job summary

A national business water retailer is seeking a proactive IT Technician to join their team on a 12-month fixed-term contract. This role offers a salary of £28,333 per annum and includes a comprehensive benefits package. The IT Technician will support the Rapid Billing System, Salesforce CRM, and VoIP telephony systems while delivering outstanding customer service. The position is ideal for someone organized who can handle pressure and is committed to delivering high-quality service.

Benefits

Generous holiday allowance

Discretionary Bonus

Competitive Contributory Pension

Share-save Scheme

Various health benefits

Wellbeing support programmes

Cycle to Work Scheme

Qualifications

• Motivated IT professional with strong customer-service skills.
• Ability to work calmly under pressure.
• Detail-oriented and committed to high-quality service.

Responsibilities

• Act as first-line support for IT requests.
• Provide support for the Rapid Billing System.
• Manage user access controls and resolve system issues.
• Escalate unresolved issues to the IT Operations Manager.

Skills

Strong communication skills

Customer-service mindset

Ability to manage multiple tasks

Analytical mindset

Flexible and diplomatic

Tools

Salesforce CRM

VoIP telephony systems

Rapid Billing System

Job description

A national business water retailer is seeking a proactive IT Technician to join their team on a 12-month fixed-term contract. This role offers a salary of £28,333 per annum and includes a comprehensive benefits package. The IT Technician will support the Rapid Billing System, Salesforce CRM, and VoIP telephony systems while delivering outstanding customer service. The position is ideal for someone organized who can handle pressure and is committed to delivering high-quality service.