Store Operations & Customer Experience Manager

Sainsbury's Supermarkets Ltd; Ripon; On-site; GBP 25,000 - 31,000; Full time

Job summary

A leading supermarket chain in England is seeking a Customer and Trading Manager for their Ripon store. This role involves overseeing daily operations, managing a small team, and ensuring exceptional customer service. Ideal candidates will have experience in line management within a fast-paced environment, a track record of delivering KPIs, and the ability to coach others. You will enjoy a competitive salary along with a range of benefits, contributing to a rewarding workplace.

Benefits

10% discount on groceries

Annual bonus scheme

Wellbeing support

Pension matching

Generous holiday entitlement

Development opportunities

Qualifications

• Experience in a fast-paced, operational environment managing teams.
• Track record of delivering excellent customer service.
• Experience in managing performance and capability.

Responsibilities

• Oversee daily operations ensuring efficient store management.
• Manage a small team to meet customer needs effectively.
• Handle employee relations such as disciplinaries.

Skills

Line management experience

Customer service excellence

KPI delivery

Team coaching

Operational leadership

Employee relations management

Job description

A leading supermarket chain in England is seeking a Customer and Trading Manager for their Ripon store. This role involves overseeing daily operations, managing a small team, and ensuring exceptional customer service. Ideal candidates will have experience in line management within a fast-paced environment, a track record of delivering KPIs, and the ability to coach others. You will enjoy a competitive salary along with a range of benefits, contributing to a rewarding workplace.