Customer Service jobs in United Kingdom

Salary / EOT Bonus / Company Bonus / Overtime:On Target Earnings of £54,100

Hours: Full-Time

Location: Manchester, Sheffield & Leeds Triangle

Power Electrics is a proud family company, dedicated to innovation, excellence, and customer service. We have grown from a small yard in 1963 to operating out of several locations across the country, and now with a fleet of over 2,500 generators. We continue to offer a specialist, single-source solution for diesel generator Hire, Service, and Parts.

Our employees are our greatest asset, and their dedication and enthusiasm have helped us to become so successful. Power Electrics are committed to providing a workplace that encourages growth and personal development for all employees. We recognise the value of our employees and the contribution they make.

By investing in new research and technology, we’re providing our customers with reliable power that is increasingly sustainable and environmentally friendly. It’s certainly an interesting time to be working within the power generation industry.

As one of the largest generator specialists, our mission is to explore new opportunities where reliable power is critical and continue to grow sustainably in current markets.

This is an excellent opportunity for an experienced service engineer to work with the largest generator specialist in the South West. You will work to support the Service Department in the service and maintenance of customers’ diesel generators and our own rental fleet. As you will be liaising with both external customers and departments within the company, a strong customer focus is needed.

• Carry out planned service and maintenance work on customer and rental diesel generators.
• Service, fault find and carry out breakdown repairs to customers and rental equipment.
• Carry out site surveys requests as required.
• Carry out duties on our company on call rota system.
• Comply with the Company Health & Safety Policy, including carrying out general housekeeping to ensure work areas are tidy. This includes company vehicles.
• Comply with all aspects of the company’s ISO 9001:2015 quality management, ISO 14001: 2015 environmental management and ISO 45001:2018 health & safety standards, proactively contributing to the company’s continuous improvement programme.

• Possess a relevant qualification in Mechanical/Electrical Engineering/Diesel Fitting/ Plant i.e. City & Guilds, BTEC or equivalent.
  ORto have served/completed an approved apprenticeship in Mechanical /Electrical Engineering.
  ORproven experience servicing and repairing generator sets predominantly FG Wilson, Cummins etc.
• Possess good fault finding abilities and strong communication skills.
• Previous experience of working in a Field Service environment advantageous.
• Full Driving Licence (with towing categories preferred).
• Good customer awareness with the ability to respond to customers’ requirements effectively & efficiently.
• Ability to work on own initiative and as part of a team.
• Holder of ECS / CSCS CCNSG competency card preferred but not essential as training can be provided.

We offer great benefits to all of our staff:

• EOT Bonus Scheme – you’ll benefit from the company’s success by receiving a share of its profits. This not only recognises your contributions but also develops a strong sense of ownership and motivation, making you an integral part of our journey.
• Training, upskilling, and career progression
• Company pension scheme
• Private medical scheme – Power Electrics policy is that nobody should pay more than £100 excess to access any treatment
• Life assurance scheme – with access to more healthcare support and counselling services to help protect employees’ financial, emotional, and physical wellbeing
• 23 days holiday (plus bank holidays) – increasing with length of service

At Power Electrics, we welcome a variety of cultures, experiences, and backgrounds. We ensure that all management decisions made regarding employment are done with fairness and without regard to race, colour, religion, sex, age, disability, or sexual orientation. We are solely committed to adhering to the principles of equal and inclusive employment.

Due to the nature of our work, DBS checks are required, and any offer is dependent on satisfactory references being obtained.

All applicants must be eligible to work in the U.K.

If you do not hear from us within two working weeks, then your application has not been successful on this occasion.

NO AGENCIES

Whether you are based in the depot, on the road, or in the office, our people are at the heart of everything we do. If you are ready to grow your career with us and share in our success, we’d love to hear from you. Please complete the form and attach your CV to apply.