Aftersales Manager

BMW; Saltaire; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading automotive retail group is seeking an Aftersales Manager for their location in Saltaire. The successful candidate will be responsible for leading a team to provide excellent customer service and ensuring compliance with manufacturer standards. This role offers a competitive salary between £40,000 and £50,000, plus a variety of benefits including training opportunities and holiday allowance. Strong leadership and a proven track record in a similar role are essential.

Benefits

25 days holiday plus bank holidays

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Proven track record in a similar role, ideally in the Motor Industry.
• Strong leadership and people management skills.
• Ability to improve performance and profitability.

Responsibilities

• Manage a team of Technicians and Service Advisors.
• Monitor costs while maintaining quality standards.
• Ensure adherence to manufacturer's standards.

Skills

Leadership

Customer service

Communication

Organizational skills

Job description

Employer: Vertu Motorrad Shipley
Location: Shipley, West Yorkshire
Salary: £40,000 and £50,000 plus bonus and a range of company benefits
Closing date: 28 Mar 2026

Vertu Motorrad Shipley is looking for an Aftersales Manager.

Your role

We are recruiting an Aftersales Manager to join our outstanding team at our Vertu BMW Motorad Shipley. If you would like the opportunity to become part of one of the UK's largest Motor Retailers, then this could be the role for you!

We offer a basic salary between £40,000 and £50,000 plus bonus and a range of company benefits.

As the Aftersales Manager, you will be managing a team of Technicians, Service and Parts Advisors, helping them to achieve the highest standards of customer satisfaction our customers require. The main duties of the role are to:

• Monitor and control costs in line with the business plan, whilst maintaining quality standards and customer service.
• Ensure accurate collection and recording of customer data in line with Group standards.
• Ensure that the manufacturer's standards are adhered to at all times.
• Make sure there is a safe working environment maintained at all times.
• Train and coach colleagues to support their success.
• Take responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average.

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving license check.

Your profile

You will be able to demonstrate a successful track record within the role, ideally with Franchise experience in the Motor Industry. You will be able to validate your ability to generate impressive results by increasing performance, profitability and operating efficiency. You must have strong leadership and people management skills as your primary focus is to lead your team to deliver their business objectives. You will be expected to drive the business forward and maximise customer satisfaction whilst motivating and managing the whole team. You will be able to demonstrate that you share our company values and possess strong leadership, communication and organisational skills.

Rewards

We are proud to be the Motor Retailer who invests more in our colleague’s personal development than any other, so if you are successful, you can look forward to ongoing training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service plus bank holidays.
• Access to our online rewards platform giving you cash back and discounts for multiple retailers.
• Preferential Service Rates.
• Colleague Purchase Scheme.
• Share Incentive Scheme.
• Pension.
• Enhanced Maternity & Paternity.

Company

Your career could be moving faster with BMW.

If you understand what makes our engines run and our customers tick, we'll make sure you stay that step ahead, with the chance to work on cutting-edge technology, training from the BMW Group Academy UK, plus the support of an experienced team. Add to this an attractive range of benefits and you'll find your career going places.