Customer Service Advisor

FMG Repair Services Limited; Cambridge; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading UK Accident Repair company is seeking a Customer Service Advisor to join their team in Cambridge. This role involves booking customer vehicles for repairs, providing updates, and managing financial transactions related to repairs. The ideal candidate should have excellent communication skills and a full UK Manual Driving Licence. The position offers a competitive salary of up to £29,284 along with a comprehensive benefits package including uncapped bonus schemes and 23 days annual leave.

Benefits

Uncapped monthly bonus schemes

23 days annual leave plus public holidays

Life assurance (x2 your basic salary)

Exclusive vehicle-leasing schemes

Pension and share scheme

Retailer discounts and cashback deals

Well-being services including 24/7 GP service

Training and progression opportunities

Qualifications

• Experience in customer service roles is essential.
• Proficient in managing customer inquiries and vehicle bookings.
• Ability to handle financial transactions with accuracy.

Responsibilities

• Book customer cars in for repair and prepare job cards.
• Provide vehicle progress reports to customers.
• Liaise directly with customers and third parties for excellent service.

Skills

Excellent communication

Customer service expertise

Detail-oriented

Financial transaction handling

Full UK Manual Driving Licence

Job description

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

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Customer Service Advisor

Reference: JAN20260476

Expiry date: 2026-02-04 16:37:00.000

Location: Cambridge

Benefits: A superb range of benefits

Salary: up to £29,284 + bonusOTE

This is an exciting opportunity for an experienced Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site.

As part of a team of specialist Service Advisors you are the face of our Bodyshops. You are responsible for booking customer cars in for repair/attention, preparing job cards and providing vehicle progress reports to customers. You will arrange and allocate courtesy cars for customers and deal with financial transactions, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies. You will need a full UK Manual Driving Licence.

As the first point of contact you will liaise directly with the customer, the bodyshop and any third parties to ensure an excellent customer experience.

Why choose FMG RS?

Of course, we offer a fantastic basic salary, but there’s much more to being a Service Advisor at FMG RS than just that. Some of our most popular benefits include (but aren’t limited to) …

• fantastic uncapped monthly bonus schemes plusguaranteed average bonus when you're on holiday!
• start with 23 days annual leave, of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
• free life assurance (x2 your basic salary)
• exclusive colleague-only vehicle‑leasing schemes
• pension & save‑as‑you‑earn share scheme
• A Benefits App giving a huge range of retailer discounts and cashback deals
• well‑being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!
• We’re part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain,- few other businesses can offer you the volume, variety and long‑term security as us;
• You’re rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes;
• We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too;
• We’re growing - it’s an exciting time for the industry and we’re committed to being at cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;

Join the FMG RS family

With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for?

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.

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