Customer Technical Support Advisor (Swimming Pool Products)

Fluidra SA; Witney; On-site; GBP 30,000; Full time

Job summary

A leading supplier of pool products is seeking a Customer Technical Support Advisor to join their team in Witney, UK. The ideal candidate will handle technical enquiries and provide excellent customer service, while also promoting product initiatives. Key skills include strong communication and technical abilities, alongside the capacity to work well in a fast-paced environment. The role offers a salary of £30,000 plus additional benefits, focusing on employee development and well-being.

Benefits

Annual salary of £30,000

Performance related bonus

4% pension contribution

25 days holiday

Health cash plan

Cycle to work scheme

Long service awards

Employee of the Season program

Free parking

Qualifications

• Experience in the swimming pool industry is desirable but not essential.
• Strong interpersonal and negotiation skills.
• Ability to work in a high-paced environment.

Responsibilities

• Handle technical and sales enquiries via email and telephone.
• Build lasting relationships with customers.
• Provide documentation and quotations as required.

Skills

Technical skills

Strong communication skills

Sales focus

Problem solving

Attention to detail

Tools

Microsoft software

Job description

Certikin is looking for a dynamic, motivated, high performing Customer Technical SupportAdvisor to join our Pools Division.

The successful candidate will be responsible for dealing with technical enquiries on swimming pool products and providing a high level of customer service.

Based in our Head Office in Witney, Oxfordshire.

Do you have a technical ability? Or do you have experience within the mechanical and/or electrical industry and are you looking for a challenge within atechnical support team?

Certikin International is looking for a Customer Technical SupportAdvisor to join our busy Pools Division to help deliver further growth. Certikin International is a brand leader that delivers everything that is required to build, refurbish & maintain residential and commercial swimming pools and spa/wellness centers.

The job includes:

• Handling all customer email and telephone enquiries of a technical and sales nature, promptly and effectively
• Dealing with technical enquiries referred by the Sales Order Processing department
• Providing quotations where necessary
• Liaising with customers and building lasting relationships
• Receiving and inputting telephone and email orders as a result of quotations as a result of technical advice and/or quotations
• Accompanying Divisional Management or other colleagues on customer or supplier visits as appropriate
• Occasionally attending Trade Shows and Company-led seminars
• Liaising with Internal & External Sales Executives
• Promoting product initiatives and assisting in promoting designated lines
• Maintaining product knowledge in order to influence and develop sales, as well as upselling products
• Providing documentation as required by the customer such as product specification
• Maintaining knowledge of the in-house system to effectively deal with enquiries regarding delivery and availability.

What will you bring to the role?

• Previous experience of working in the Swimming Pool industry would be desirable but not essential
• Technical skills, practical thinking and a strong sales focus
• Strong communication skills
• Knowledge of account management, or previous sales experience would be advantageous
• Excellent interpersonal and negotiation skills
• Excellent organisational skills and attention to detail
• Problem solving and analytical skills
• Proficiency in Microsoft software
• Ability to function in a high‑paced environment.

About Certikin

Certikin is a leading supplier of pool and spa products in the UK. We offer a wide range of products, including pool covers, heating and ventilation equipment, pool cleaners, and more. Established in 1963, Certikin has built a reputation for premium quality and innovation in the wet leisure and water treatment industry.

Certikin is part of the Fluidra group, a global leader in the pool and wellness industry, which allows them to serve over 50 countries with a diverse product portfolio.

Why Join Us?

Your role will be office based working 37 hours a week within a small and knowledgeable team.

We are offering an annual salary of £30,000 depending on experience plus a performance related bonus.

Competitive Pension Plan:

Secure your future with our 4% pension contribution. We invest in your long‑term financial well‑being, ensuring you have a solid foundation for retirement.

Generous Holiday Allowance:

We believe in work‑life balance. Start with 25 days of holiday, and as you grow with us, enjoy up to 28 days with long service. Take the time you need to relax, recharge, and spend quality moments with your loved ones.

Comprehensive Health Cash Plan:

Your health matters to us. Our health cash plan helps cover everyday healthcare costs, from dental check‑ups to physiotherapy, giving you peace of mind and support when you need it most.

Cycle to Work Scheme:

Promote a healthy lifestyle and reduce your carbon footprint with our cycle to work scheme. It’s a great way to stay fit, save on travel costs, and contribute to a greener environment.

Long Service Awards:

We value loyalty and dedication. Our long service awards recognize and reward your commitment to the company, celebrating your milestones with us.

Employee of the Season:

We appreciate hard work and excellence. Our Employee of the Season program acknowledges outstanding performance, giving you the recognition you deserve.

Free Parking:

Enjoy the convenience of free parking at our head office. Save time and money with easy access to your workplace, making your daily commute hassle‑free.

At Certikin (part of Fluidra), we are committed to both the professional and personal development of our employees. Thanks to our highly qualified team of experts, we are able to fulfill our main mission: To create the perfect Pool and Wellness experience responsibly.