Field Service Engineer - MHE

HR GO Driving; Doncaster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider in the UK is seeking a skilled Field Service Engineer for maintenance and repair of material handling equipment (MHE). Ideal candidates should have proven experience with MHE, strong fault-finding skills, and excellent customer service. Responsibilities include on-site services, fault diagnosis, and safety inspections. This position requires a full UK driving licence and offers the opportunity to work independently at customer sites.

Qualifications

• Proven experience in servicing, diagnosing and repairing MHE equipment.
• Strong electrical and mechanical fault-finding skills.
• Full UK driving licence and willingness to travel.

Responsibilities

• Perform service, diagnosis and repair of MHE.
• Safely work on Li-ion battery systems.
• Complete accurate service reports.

Skills

Servicing MHE equipment

Electrical fault-finding

Mechanical fault-finding

Excellent customer service

Using digital diagnostic tools

Education

Relevant technical qualification (e.g. NVQ, City & Guilds)

Tools

Diagnostic tools

Job description

Field Service Engineer - MHE

Join a fast‑paced team delivering maintenance and repair services for material handling equipment (MHE). The role focuses on on‑site service, fault diagnosis and repair of a broad range of equipment, including Li‑ion powered systems. Ideal candidates are technically skilled, customer‑focused and comfortable working independently at customer sites.

Key responsibilities

• Perform service, diagnosis and repair of MHE including counterbalance trucks, reach trucks, pallet trucks, order pickers and other warehouse equipment
• Safely work on and troubleshoot Li‑ion battery systems, including battery management systems and charging infrastructure
• Carry out preventive maintenance, safety inspections and documented repairs in line with manufacturer and company procedures
• Use diagnostic tools, schematics and test equipment to identify electrical and mechanical faults
• Complete accurate service reports, parts returns and job documentation in a timely manner
• Communicate clearly with customers on fault findings, required repairs and follow‑up actions
• Maintain service vehicle, tools and parts inventory; comply with health & safety and battery handling protocols
• Support on‑call rota and occasional emergency call‑outs as required

Skills and experience required

• Proven experience in servicing, diagnosing and repairing MHE equipment
• Practical experience working with Li‑ion powered (understanding of Li‑ion battery safety and charging systems) and hydraulic equipment
• Strong electrical and mechanical fault‑finding skills
• Comfortable using digital diagnostic tools and reading wiring diagrams and schematics
• Excellent customer service and communication skills
• Full UK driving licence and willingness to travel to customer sites
• Able to work independently, manage workload and prioritise tasks effectively
• Relevant technical qualification (e.g. NVQ, City & Guilds, equivalent) in electrical/electronic or mechanical engineering
• Manufacturer training or certifications for MHE and Li‑ion systems