Operations Coordinator (Customer Service)

CitySprint Ltd; Warwick; On-site; GBP 26,000; Full time

Job summary

A courier services provider is seeking an Operations Coordinator based in Warwick. The role involves coordinating team activities to ensure streamlined operations and excellent service. Responsibilities include managing bookings, providing customer updates, and liaising with suppliers. The ideal candidate has experience in vehicle dispatching, strong communication skills, and a proactive approach to service improvement. This is a fixed-term contract until January 2027 with a competitive salary.

Benefits

25 days holiday allowance

Additional day off for birthday

Death in Service allowance

Enhanced Maternity and Paternity leave

Complimentary annual leave day

Access to health and wellness program

High-street discounts and rewards

Ride to work scheme

Qualifications

• Some experience in vehicle dispatching or coordination.
• Ability to manage client operational queries effectively.
• Skilled listener and able to empathize with customers.

Responsibilities

• Answer phone lines promptly and professionally.
• Arrange collections, transit routes, and deliveries.
• Provide updates to customers on exceptions or issues.
• Monitor emails for the Service Centre.

Skills

Experience in dispatching or allocating vehicles

Proactive service delivery improvement

Effective communication skills

Ability to self-motivate

Job description

Operations Coordinator | Warwick | Fixed Term Contract until January 2027

Salary: 25,771

Shifts:Between 9 am to 6 pm

Hours:40hours per week, Monday-Friday

Location: Office based

Benefits and perks:

• Animpressive holiday allowanceof 25 days.
• Additional day offfor your birthday so you can celebrate in style.
• Death in Serviceallowance to ensure your loved ones are provided for in the event of tragedy.
• Spend those crucial moments with your new-born baby with ourenhanced Maternity and Paternity leave.
• Complimentary day of annual leaveto cherish unmissable family moments – could be graduation, first day of school.
• Look after your wellbeing with access to ahealth and wellness program.
• Make the most of‘Medicash Perks at Work’– a tool for CitySprint colleagues to enjoy a variety of high‑street discounts and rewards.
• Ourride to workscheme means you can keep fit while saving money – what’s not to like?

CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.

Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top‑notch Operations Coordinator to ensure we continue growing and improving every day.

This is where YOU come in!

CitySprint has an exciting opportunity for an Operations Coordinator in our Warwick office.

We are looking for a superstar who enjoys coordinating team activities and efforts to ensure a streamlined and efficient operation, resulting in excellent service for our customers and colleagues.

In this role, you will build excellent working relationships with both staff and clients in the Service Centre and beyond, acting as the go‑to person who designs and delivers an effective operation with couriers and suppliers.

Main responsibilities:

• Answer phone lines promptly and professionally.
• Arrange relevant collections, transit routes, and deliveries.
• Input event tracking for all bookings and in‑transit consignments.
• Liaise with Operations departments and, where required, Imports to ensure imports arrive within agreed SLAs (transit times).
• Provide customers with updates on all exceptions or issues.
• Request and enter all PODs from relevant agents.
• Report all discrepancies to Managers.
• Provide quotes when requested to the relevant customer.
• Monitor emails for the Service Centre.
• Work with suppliers (agents) to deliver a seamless, high‑quality customer experience.

The ideal candidate will:

• Have some experience supporting control with dispatching or allocating vehicles.
• Treat people with respect under all circumstances.
• Respond promptly and appropriately to the needs of customers and suppliers, ensuring their requests are met.
• Ensure all jobs are collected and delivered within agreed timescales – delivery by time.
• Deal effectively and promptly with client operational queries, keeping clients fully informed of outcomes.
• Be proactive in suggesting improvements to service delivery.
• Be a skilled listener, able to understand and empathise with customers while appreciating the customer‑supplier relationship.
• Have the ability to self‑motivate and work with minimal supervision.

If this Operations Coordinator role sounds like you, we really want to hear from you!

Additional information:

The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.