Customer Service jobs in United Kingdom

Working hours:35 hours per week, Monday to Friday

Duration:Permanent

Location:Brighton

Job Ref:204460

Ansvar, who are proudly part of Benefact Group, are looking for a Senior Underwriter to join our Brighton office.

You will deliver exceptional customer service acting as part of the underwriting team, supporting Ansvar’s “right first time” approach to customer service.

Our portfolio is as diverse as the communities we serve - charities, property owners, businesses, office and retail, faith groups, social enterprises, and not-for-profit organisations. This is your chance to make a meaningful impact across sectors that truly matter.

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

• Develop, negotiate and profitably underwrite new/existing business within own authority and in line with Ansvar strategy
• Work collaboratively across the business to support the acquisition and implementation of new schemes, and oversee the administration of existing schemes
• Contributing to the development and maintenance of relationships that support the implementation, growth and profitability of potential and existing schemes, including broker visits
• Provide embedded underwriting support at partner and customer sites if required
• Plan, prioritise and manage individual work to deliver agreed objectives and meet SLA’s to deliver exceptional customer service
• Act as referral point for the team providing coaching, training in an appropriate time frame
• Use the appropriate method of communication (telephone, face to face) to support Ansvar’s right first time approach in order to maintain successful Internal and External relationships
• Act on individual audit results and agreed action plans within agreed deadlines to improve own performance
• Understand and operate within regulatory framework and identify and elevate any risks to the business
• Identify complaints, act upon them and resolve in line with company policy
• Conduct audits and provide feedback, coaching and training as appropriate
• Provide team manager support as and when required
• Manage a defined caseload
• Actively expand personal technical and niche knowledge both informally (networking internally and externally, internet, industry press) and formally (In-house training, CII, CPD)

• Commercial underwriting experience
• Experience of effective stakeholder management within a commercial environment
• Experience of acting as a coach within a commercial environment

• Qualified Dip CII or commitment to achieve within an agreed timescale
• Market, Industry and Company knowledge
• A proven track record of delivering exceptional customer service

• A competitive salary - let's discuss it
• Hybrid working
• Group Personal Pension - up to 12% employer contribution
• Generous annual bonus scheme between 6% and24%
• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
• £200 annual personal grant to a charity of your choice
• Encouraged to take at least one volunteering day per year
• Employee Assistance Programme
• Full study support to gain professional qualifications
• Access to virtual GP
• Enhanced maternity and paternity pay

Ansvar specialise in insurance to the third sector. We cover thousands of risks in the UK, and unlike other insurers, our products are specifically designed for the niches we insure.

Driven by our values of empathy, professionalism and trust, we hold a genuine desire to positively impact the communities we help protect.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26