Customer Service Call Handler (Doncaster)

Steer Automotive Group; Doncaster; On-site; GBP 24,000 - 29,000; Full time

Job summary

A customer service-oriented automotive firm in Doncaster seeks an empathetic individual for a customer support role. You will handle inbound calls, guiding clients through accident claims with professionalism and care. The ideal candidate has strong communication skills, attention to detail, and previous customer service experience. The role offers up to £28,600 per annum and opportunities for personal growth within the company.

Benefits

Competitive salary plus performance related bonus

29 days holiday plus additional days

Pension contributions

Enhanced parental leave

Financial wellbeing app

Flexible working options

Cycle to work scheme

Employee assistance programme

Accredited ongoing training

Opportunities for career progression

Qualifications

• Previous customer service experience preferred.
• Ability to communicate clearly and confidently.
• Remains calm and focused in a fast-paced environment.

Responsibilities

• Handle inbound calls from customers reporting accidents.
• Log claim details accurately and in a timely manner.
• Keep customers informed throughout their claims journey.
• Liaise with insurers and repair teams.
• Manage own workload while contributing to team targets.

Skills

Clear communication

Empathy

Problem-solving

Attention to detail

Organisational ability

Customer service experience

Job description

Benefits

• Competitive salary plus performance related bonus
• 29 days holiday including public holidays plus additional days with service
• Pension contributions
• Enhanced parental leave
• Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
• Talk to us about flexible working
• Cycle to work scheme
• Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
• Steer Academy provides accredited ongoing training – paid for by the business
• Opportunities for career progression

Join the Steer Automotive Group Customer Service Team – Doncaster

Ready to make a real difference from the very first call?

The Role

As the first point of contact after an accident, you’ll play a vital role in supporting customers during a stressful time. You’ll guide them through the initial stages of their claim with empathy, reassurance, and efficiency, ensuring they feel informed and supported from the very first call.

Key responsibilities include:

• Handling inbound calls from customers reporting accidents or vehicle damage
• Accurately logging claim details into our systems in a timely manner
• Keeping customers informed throughout their claims journey
• Liaising with insurers, repair teams, and internal departments
• Managing your own workload while contributing to team performance targets

What We’re Looking For

You don’t need to be an automotive expert — what matters most is your ability to deliver outstanding customer service.

You’ll succeed in this role if you:

• Communicate clearly and confidently by phone and email
• Remain calm, focused, and professional in a fast‑paced environment
• Show empathy, initiative, and problem‑solving skills
• Have strong attention to detail and organisational ability
• Bring previous customer service experience (insurance or automotive experience is a bonus, but not essential)

Why Join Steer Automotive Group?

At Steer, we put people first, our customers and our colleagues. We value your contribution, support your development, and offer genuine opportunities to grow your career.

Every call you take helps someone move forward after an accident and that makes this role truly meaningful.

Take the next step in your career – apply today and steer your future in the right direction.

Pay and experience

Up to £28,600 per annum subject to skills and experience

Front‑line customer service & support, Handling inbound & outbound calls, Booking & scheduling appointments, Vehicle repair progress updates, Complaint handling & resolution