Empathetic Customer Service Advisor - Part Time

apetito; Doncaster; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading meal delivery service in Doncaster seeks a part-time Customer Services Advisor to provide exceptional service to elderly customers. In this role, you will take orders over the phone and internet, and make outbound courtesy calls to enhance customer relationships. The ideal candidate has experience in customer service, good attention to detail, and effective communication skills. This position involves working 24 hours a week and offers a competitive salary and company benefits.

Benefits

Competitive salary

33 days holiday per year

Discretionary annual bonus scheme

Pension scheme

Life assurance scheme

Employee perks scheme

Qualifications

• Experience of a customer service role.
• Confident using a Personal computer to manage and process orders.
• Able to work to deadlines.

Responsibilities

• Responsible for taking telephone/internet orders and making outbound calls.
• Ensure each customer receives exemplary service.
• Update customer records and liaise with customer relatives as required.

Skills

Customer service experience

Confident telephone manner

Attention to detail

Numerate

Good written English

Education

GCSE Maths & English standard or equivalent

Tools

Personal computer

Job description

A leading meal delivery service in Doncaster seeks a part-time Customer Services Advisor to provide exceptional service to elderly customers. In this role, you will take orders over the phone and internet, and make outbound courtesy calls to enhance customer relationships. The ideal candidate has experience in customer service, good attention to detail, and effective communication skills. This position involves working 24 hours a week and offers a competitive salary and company benefits.