Customer Service jobs in United Kingdom

Walton on Thames, England, United Kingdom

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

(rota basis covering Mon to Fri 9am - 6pm, Saturday 9am - 5pm and Sundays 11am - 3pm, with set day off midweek and alternate Sundays off)

(uncapped commission following Training)

Have you always dreamt about a career in the automotive industry?! Have you got the desire to provide world class customer service?! Then we have just the role for you, whether you are simply starting in your career or looking to refocus and retrain in something new!

At Lookers, we're looking for extraordinary people that share our passion for providing customers with an exceptional experience every time: we are offering an exciting, once in a life-time opportunity to join us as a Trainee Sales Executive where you will be representing one of our fantastic brands.

As an industry, we are embarking on an exciting journey toward the electric revolution so we'll give you comprehensive training for both existing and electric vehicles, ensuring you have a broad understanding of all vehicles and can fully support our customers with their purchasing decisions. This is an exciting time to join Lookers, and you'll be right alongside us as we lead the charge toward electric vehicles!

We are looking for warm and enthusiastic individuals who have a positive mindset and are eager to learn everything there is to know about our business and products. You'll be our customers' first point of contact: making every interaction a positive one. We need someone who can build strong relationships with our customers and our colleagues, as well as confidently learn our IT systems and ensure compliance with our sales processes. Prior experience in a retail or hospitality setting would be advantageous. You do not need previous experience within the automotive industry, it's your personality and willingness to learn that counts!

• Working in all departments in the dealership to gain a full understanding of the process
• Communicate with customers via email, telephone and in person
• Qualifying customers to understand their needs
• Completing classroom based assessments on the tasks needed to be a successful sales executive

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life's most challenging moments

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• Beyond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.

Note: Selecting “No” will not eliminate you from consideration for this role.

By checking this box, I agree to allow Lookers to retain my data for future opportunities for employment for up to 730 days after the conclusion of consideration of my current application for employment.