Insurance Admin

The Lettings Hub Ltd; Peterborough; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading prop-tech company based in Peterborough is seeking a full-time Insurance Renewals and Customer Support Specialist. Your role will include preparing renewal terms, managing customer inquiries, and liaising with insurers to provide competitive rates. The ideal candidate will have previous insurance experience, strong communication and negotiation skills, and a results-oriented mindset. This position offers a salary of £25,750 per year along with potential monthly performance bonuses for hitting targets.

Benefits

Monthly performance bonus

Quarterly awards and challenges

Free snack station

Qualifications

• Previous insurance experience and awareness of compliance/regulatory requirements.
• Ability to handle inbound and outbound renewal calls.
• Experience managing customer inquiries and relationships.

Responsibilities

• Prepare and issue renewal terms to policyholders.
• Manage customer enquiries and support claims.
• Develop initiatives to reduce policy cancellations.
• Liaise with insurers for competitive rates.

Skills

Persuasive communication skills

Effective negotiator

Customer service skills

IT literate

Ability to work independently and in a team

Cool under pressure

Job description

The Lettings Hub are a prop-tech company who provide technology driven products and services to manage lettings. We work with a national network of letting agents and provide a range of services to help our clients with the move‑in process. This includes completing the necessary checks on potential tenants before they move into a landlord’s property, as well as a range of additional property insurance products and services to support the letting agent, tenant and the landlord.

Job Description

• Preparing and issuing renewal terms to policyholders in line with regulatory requirements.
• Monthly renewal retention targets are set across all relevant insurance products, you are targeted against these product lines whilst ensuring you are adhering to regulations, by inbound and outbound renewal call handling
• Handling a range of enquiries from existing customers (tenants as well as landlords)
• Providing support to policyholders in relation to potential claims and liaising with insurers on their behalf.
• Establishing the needs of customers based on the individual risks they are seeking to insure
• Managing multiple incoming customer mailboxes and administrative processes to an SLA
• Develop and execute initiatives to see a significant reduction in the monthly volume of policy cancellations.
• Working in a high-performing and process-driven environment, following scripts/call guides
• Proactively engage with customers who are looking to cancel and retain their business.
• Liaising with partner insurers to obtain competitive rates on new risks to be insured.
• Managing and developing relationships with our broker clients to increase business and ensure growth of these schemes.
• Arranging policies for new and existing customers, including requests from our third-party insurance brokers, via telephone, post and email
• Have persuasive communication skills, be an effective negotiator, a confident decision‑maker, posses first‑rate customer service skills, and IT literate.
• Able to work to timescales, you will be enthusiastic, be able to work independently and in a team, and results oriented.
• If you also remain cool under pressure, and are open to learning new things, this could be just the role for you!
• Previous insurance experience and awareness of compliance/regulatory requirements is required

About the Team

As a Prop‑Tech business, we are always looking to the future. What can we be doing next to ensure Letting Agents jobs are made quicker and easier, tenants have a smoother journey and landlords have piece of mind? So, although we have over 100+ years of industry experience across the team, we are not stuck in the past.

The only way to achieve this is having great people, but also a great environment at work. This is why we prioritise wellbeing and culture and ensure all of our colleagues have the space to share ideas and grow with the business. We have quarterly awards to celebrate together as a whole team, a free snack station for those afternoons only chocolate will help and monthly challenges set by the CEO that brings the competitive side out of all of us!!

If you think this is the type of environment you would thrive in, make sure to apply

Job Types: Full-time, Permanent

Location: Peterborough, Office Based

Salary: £25,750.00 per year

If targets are met there is a monthly performance bonus payable for this role.

Ability to Commute: Peterborough, PE2 6LR (required)