Senior CRM & Field Service Tech Consultant

ServiceNow; Staines-upon-Thames; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading technology solutions provider in the UK is seeking a Principal Technical Consultant specializing in Customer Service Management and Field Service Management. This role involves acting as a primary liaison with clients, overseeing technical delivery, and mentoring teams on best practices. Candidates should have significant experience in designing and implementing CSM/FSM solutions, and must hold relevant ServiceNow certifications or equivalents. Join this innovative company to drive transformational solutions with flexibility in work style.

Qualifications

• At least 2 years of experience in enterprise architecture and technical roadmaps.
• Proven expertise in CSM and FSM solution design and implementation.
• Ability to provide clear recommendations to senior leaders.

Responsibilities

• Act as the primary technical liaison for client projects.
• Oversee technical delivery to align with client requirements.
• Mentor and guide developers on best practices in technical design.

Skills

Technical Roadmaps

Field Service Management Expertise

Stakeholder Influence

Customer Service Management

Education

ServiceNow Certified System Administrator

ServiceNow Implementation Specialist

ServiceNow Technical Architect

Job description

A leading technology solutions provider in the UK is seeking a Principal Technical Consultant specializing in Customer Service Management and Field Service Management. This role involves acting as a primary liaison with clients, overseeing technical delivery, and mentoring teams on best practices. Candidates should have significant experience in designing and implementing CSM/FSM solutions, and must hold relevant ServiceNow certifications or equivalents. Join this innovative company to drive transformational solutions with flexibility in work style.