Customer Services Advisor

Abbott Laboratories; Abingdon; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare company seeks a Customer Services Advisor to deliver outstanding customer experience in Abingdon. You will work in a dynamic environment, handling customer interactions with professionalism and resolving issues promptly. Strong communication skills are essential, as well as the ability to stay calm under pressure. This full-time role operates on a rotating shift schedule, and while prior experience in customer service is preferred, training will be provided. Strong technology skills, including a good working knowledge of Microsoft applications, are required.

Qualifications

• Previous experience in a customer service or contact centre environment preferred.
• Good working knowledge of technology and customer service systems.
• Ability to manage multiple tasks effectively.

Responsibilities

• Deliver outstanding customer experience in a dynamic environment.
• Handle customer interactions with care and professionalism.
• Resolve issues promptly and provide accurate information.

Skills

Strong communication skills

Ability to stay calm under pressure

Confident using technology

Education

Educated to degree level or equivalent work experience

Tools

Salesforce

Sage

Microsoft applications

Job description

**Customer Services Advisor**, you will be at the forefront of delivering outstanding customer experience in a dynamic and fast-paced environment. Your primary focus will be to ensure that every customer interaction is handled with the utmost care and professionalism, embodying our "Right First Time" approach. You will work within a talented team dedicated to exceeding customer expectations, resolving issues promptly, and providing accurate information. Your ability to make quick decisions and solve problems efficiently will be crucial in maintaining high levels of customer satisfaction and loyalty.This job description will be reviewed periodically and is subject to change by management. **RESPONSIBILITIES:** This position follows a rotating shift schedule, working Monday to Friday from either 6:00am to 2:00pm or 2:00pm to 10:00pm. In addition, the role includes on-call responsibilities outside of standard working hoursCompleting general administrative tasks associated with delivering our services. Any other duties as assigned to support the overall objectives of the team and organisation.**BASIC QUALIFICATIONS | EDUCATION:** Educated to degree level or equivalent work experience. Previous experience in a customer service or contact centre environment (preferred but not essential). Strong communication skills, both written and verbal.Confident using technology and customer service systems. Ability to stay calm under pressure and manage multiple tasks effectively. Good working knowledge of Microsoft applications Experience in Salesforce and Sage is advantageous**COMPETENCIES:**