Performance Manager

Europcar España; Manchester; On-site; GBP 38,000 - 45,000; Full time

Job summary

A vehicle rental company in Manchester is seeking a Performance Manager to lead a team of rental sales agents and deliver exceptional customer service. The ideal candidate should have strong communication skills, a valid driving license, and a proven ability to drive sales. Responsibilities include maximizing sales through coaching and ensuring the team meets KPIs. This role offers a competitive salary, benefits, and the opportunity for career progression.

Benefits

Competitive Basic Salary

Commission scheme with uncapped bonus potential

Company car with on-site charging

6 weeks holiday including bank holidays

Pension and life insurance

Discounted car hire rates

20% discount on mobile phone contracts

Discounted hotel rates

Free annual eye tests

Career progression opportunities

Qualifications

• Full, valid clean driving licence with a minimum of 4 years driving experience.
• Proven track record of driving great sales.
• Ability to motivate and lead a team effectively.

Responsibilities

• Lead a team of rental sales agents to deliver five-star customer service.
• Work with the Station Manager to achieve sales targets.
• Maximize sales through training, coaching, and development.

Skills

Customer service skills

Communication

Management

Multi-tasking

Problem-solving

Organizational skills

Job description

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.Performance Manager page is loaded## Performance Managerremote type: Régimen de oficina totallocations: Manchestertime type: A tiempo completoposted on: Publicado ayerjob requisition id: JR109802**Europcar Mobility Group**At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our corevalues: *We are happy to help*, *We embrace change*, *We take responsibility*, *We act with respect* and *We move as one*. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.## **Job Description****Europcar is looking for a Performance Manager.****OTE - £45,ooo****What we can offer you:*** Competitive Basic Salary* Provision of a fully electric company car with on site charging *(subject to availability)** Exceptional commission scheme - uncapped bonus potential with on target earnings at £45K.* Starting on 6 weeks holiday (including bank holidays), increasing with length of service* Pension and a life insurance scheme* Enhanced Maternity and Adoption Leave *(subject to service and earning qualifications)** Discounted car hire rates across our network* 20% discount on EE mobile phone contracts\** Discounted hotel rates through the Accor Group after 12 months service\** Cycle2Work\** Free annual eye tests* Confidential legal and support service through BUPA* Career progression and development*\*forms part of current non contractual benefit offering***What we are looking for:*** A full, valid clean driving licence, with a minimum of 4 years driving experience is required* Lead a team of rental sales agents to deliver five star customer service.* Work closely with the Station Manager to achieve incremental sales RPD targets.* Maximise incremental sales through effective training, coaching and staff development.* Manage staff performance, through documented reviews and corrective actions.* Build an effective team through the promotion of a ‘Serviced Based Sales’ culture.* Support the Company’s culture of ‘Continuous Improvement’ through daily communication with staff through dedicated coaching and feedback sessions.* Ensure all administration is completed accurately according to operating procedures.* Ensure that the station consistently achieves KPIs.**Key skills and attributes required:*** Ability to communicate effectively with people at all levels.* Strong customer service skills.* A positive management style.* Ability to motivate and gain commitment from the team through leading by example.* Good organisation skills.* Ability to think on your feet and work both individually and as part of a team.* Skilled in multi-tasking.* Ability to think about finding solutions rather than problems.* Professional approach.* Proven track record of driving great sales.* It is essential that you understand the challenges of the rental and sales sector, reaching KPI’s and targets and delivering your work to the highest standards.The rota runs Monday to Friday, with one weekend shift per month. From June to August, this increases to alternate weekends. Shifts are 7:00am–3:30pm (early) and 9:30am–6:00pm (late).If you believe you have what it takes to become a successful Performance Manager within Europcar, then please apply today!*Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent.*We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that refl ects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential.If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.**Europcar Mobility Group** is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. *“We help to change the way you move”* is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.More info at: