Customer Service Adviser jobs in United Kingdom

The QA/QC Mechanical Engineer work with our operations department and ensure compliance across their assigned projects in relation to quality assurance commissioning and company policies. In addition s/he will strive for improvement from lessons learned from past tenders, in relation to QC cost elements from tendered to actual. You will drive the training needs for your team

Designer Group is a leading international mechanical & electrical provider specialising in turnkey packages for the design, supply, and installation of M&E services. Headquartered in Dublin, we employ in excess of 1000 experienced and dedicated colleagues across the Group. As an industry leader, we work with some of the world's largest multinational companies and our common purpose is delivering ambitious, innovative and sustainable engineering solutions, building client partnerships that bear testament to the standards we uphold.

Our people are the foundation of our continued growth across all client sectors. We invest in our people and have a philosophy of continuous professional development. This investment has produced an innovative and passionate team that deliver projects for our clients safely, efficiently and to the highest standards in the industry. Our approach to everything we do is underpinned by our Values of:

Safe,Trust,Respect,Challenge,Deliver

• Ensure their projects are executed to the highest possible standards and strictly in accordance with all the regulatory requirements, design drawings, specifications, technical submittals, manufacturer’s recommendations and all other relevant project specific documentation.
• Continuously review existing quality and commissioning systems / procedures and update in line with project and industry requirements
• Interact with cross disciplinary and cross functional teams to establish and implement standard operation procedures, processes and technical requirements
• Liaise and work with project personnel to provide technical advice / resolve problems and ensure Project Engineers are trained in QA/ QC processes in line with ISO 9001 requirements.
• Develop a project specific Quality plan for each project incorporating the requirements of each stakeholder
• Ensure all projects are executed strictly in accordance with the company’s Audit Lean Programme and Policy.
• Arrange for all required mock ups to be reviewed and signed off by all project stakeholders. These must be utilised for all future benchmarking. The final signed off mock up must be fully documented and communicated to all relevant parties.
• Co-ordinate factory acceptance tests (FAT) and site acceptance tests (SAT) with all equipment vendors and ensure all tests and associated documentation is completed strictly in accordance with the project specifications
• Carry out periodic installation inspections and issue associated audit documentation in accordance with company procedures. Ensure all audits are closed out with all issues addressed within the agreed timeframes
• Co-ordinate system walk downs with all project stakeholders in accordance with the company tagging system and agreed system handover protocol.
• Inspecting and auditing Designer Group’s sites to ensure compliance with Designer Group’s policy and procedures.
• Ensure project documentation is up to date and in accordance with company policy and procedures for auditing purposes.
• Maintain a master Punch List for their project and ensure all items raised by the project stakeholders are completed and signed off within the agreed timeframes.
• Ensure any items raised during the defects liability period are addressed in a timely manner and signed off by the project stakeholders.
• Attend management meetings with an update for the management team

• Participate in detailed technical reviews of the installation and commissioning processes
• Develop and support start up / commissioning / safety plans and procedures, ensuring conformance to all company policies.
• Monitor commissioning results against technical specifications and ensure that commissioning is executed in line with agreed project requirements
• Prepare commissioning progress reports for project stakeholders
• Coordinate and / or attend design construction, start up, commissioning of all mechanical systems
• Ensure all record documentation (O & M manuals/ record drawings / BCAR certificates/ Life Safety System Certificates and all other regulatory documentation) is fully complete and ready for issue at PC stage on each project.
• Contribute to the QA elements of commercial bidding
• Maintain and contribute to the training logs, skills matrix and records for the mechanical QA team.
• Undertake any other reasonable duties, commensurate with the job title as may be determined by your line manager.

• Qualified Mechanical Engineer with 1-3 years + experience and or trade qualified (plumber) with the desire to seek further education opportunities.
• Proven experience working with databases and systems, including inputting and extracting information
• Excellent attention to detail and organisational / planning skills
• Ability to self-manage, prioritise and work to tight deadlines
• Ability to communicate effectively with colleagues, participants and external stakeholders
• Be proactive and committed
• Flexible and willing to work in a constantly changing environment of a growing company
• Conscientious and responsible
• Ability to support and enthuse others.
• Excellent presentation skills and willing to take the lead in such presentations as required
• Willing to undertake further training should the company believe necessary for the role

If you are excited about this opportunity and meet the qualifications mentioned above, we would love to hear from you. Our recruitment team will review applications and reach out to qualified candidates for further consideration.

Designer Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.