Customer Service Adviser jobs in United Kingdom
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Hybrid Client Manager - Commercial Insurance & Renewals
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Client Manager
Job summary
A leading insurance brokerage in Ipswich seeks a Client Manager for Commercial Insurance. You will manage a portfolio of clients, handle renewals, and ensure excellent service delivery. The ideal candidate will have strong experience in commercial insurance, coupled with excellent customer service skills. This hybrid role allows for both office and home working, providing the flexibility needed in today's market.
Responsibilities
- Handle own portfolio of business customers.
- Responsible for all aspects of customer accounts.
- Negotiate renewals with insurers.
Skills
This is a 360 degree role where you'll be looking after existing Commercial Insurance Clients and also taking New Business enquiries and supporting them throughout their Insurance lifecycle. It is a busy environment where you'll be working as a Client Manager dealing with a wide range of business clients and looking after all of their Insurance requirements. Our expanding and growing Broking client is looking to recruit another Account Handler into their Commercial team because of internal promotion. This role can be performed on a hybrid basis, working at home and in the office, and occasionally visiting Clients.
- Handling your own portfolio of business customers
- Responsible for all aspects of their account including:
- Renewal negotiations with insurers
- Changes in risk
- Claims notification (there is a separate claims handling team)
- Regular contact with your customers
- Using specialist insurance broking software and electronic trading facilities
- Small to medium commercial combined risks
- Shops, offices and property owners
- Tradesman's liability
- Small fleet
- Goods vehicles
- Excellent customer service skills
- Strong work ethic
- Calmness under pressure
- Commercial Insurance experience
9am to 5pm, Monday to Friday
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.