Client Manager, Evolve- Luxury Brands

Talon Outdoor Ltd; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading outdoor media agency in London is seeking a Client Manager to lead the day-to-day planning of a luxury brand account. The role involves managing team execution, client communication, and budget forecasting. We are looking for an experienced professional with extensive OOH planning experience and strong relationship management skills.

Qualifications

• Strong understanding of OOH campaign management and execution.
• Experience leading and managing teams effectively.
• Ability to build and maintain relationships with clients and media owners.

Responsibilities

• Lead the day-to-day planning of a luxury brand account.
• Manage the creation of rationale decks in response to briefs.
• Negotiate contracts and close agreements to maximise profit.

Skills

Fearless prioritiser

Proactive problem-solver

Confident communicator

Decisive under pressure

Empathy in action

Relationship builder

Discreet and dependable

Team player with heart

Digitally savvy

Organisational ninja

Detail-obsessed

Strategic thinker

Extensive UK and international OOH planning experience

Exceptional commercial acumen

First class relationship management skills

Second language advantageous

Strong people management skills

Job description

Overview

As Client Manager you will have direct management over the Client Executive, whilst reporting to the Client Director. You will be leading the day-to-day planning of a retained luxury brand client account, supporting them with efficiencies whilst planning their OOH campaigns.

About Us

At Talon, our mission is to unlock the full potential of out of home, making it more effective, creative, measurable and sustainable than ever.

We’re passionate about OOH and are on a mission to drive the growth of this sector within the media industry. In just over a decade, our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering saw us grow into a team of over 450+ people located in key cities across the globe. In that time, we have been awarded for our approach to our people, our clients and our industry. We hire the finest talent to help us unlock the full potential of the Out of Home (OOH) environment for our clients; and pride ourselves on the individuals who represent our business.

Evolve OOH is part of the Talon Group and is a global outdoor media agency whose vision is to evolve the OOH medium through pioneering, results driven tools, team experience on a global scale, and a passion for creativity.

Responsibilities

• Lead the day-to-day planning of a luxury brand account.
• Manage the creation of rationale decks in response to briefs and direct the Exec’s execution of these.
• Understand the strategy and objectives of this key account, using knowledge and experience to add value.
• Build and develop OOH relationships with media owners and suppliers and monitor ongoing activities with them.
• Manage multiple plans in multiple markets concurrently.
• Communicate accurate planning information and campaign statuses to the client and to senior internal stakeholders, clearly and promptly.
• Compile and maintain accurate budgets and forecasts for senior management.
• Negotiate contracts and close agreements to maximise profit.
• Resolve client and campaign issues quickly, as and when they arise.
• Help build, maintain and utilise planning tools; ensuring all data and information is up to date.
• Coach and supervise the Exec in all aspects of their work.

Qualifications

• Fearless prioritiser – You don’t just manage a to-do list, you own it.
• Proactive problem-solver – You spot issues before they become problems.
• Confident communicator – Whether it’s a boardroom or a Teams message, you speak with clarity and purpose.
• Decisive under pressure – You stay cool, calm, and collected when things get busy.
• Empathy in action – You understand people, not just processes.
• Relationship builder – You’re the friendly face and trusted go-to for colleagues and clients alike.
• Discreet and dependable – You handle sensitive information with care and integrity.
• Team player with heart – You lift others up and celebrate shared wins.
• Digitally savvy – You’re fluent in Outlook, Teams, Excel, and whatever else keeps the day running.
• Organisational ninja – You juggle calendars, travel, and tasks like a pro.
• Detail-obsessed – Nothing gets past you. Ever.
• Strategic thinker – You don’t just do the task—you understand the why behind it.
• Extensive UK and international OOH planning experience and market knowledge, locally and globally.
• Exceptional commercial acumen.
• First class relationship management skills; with the ability to communicate across all levels, both internally and externally.
• Second language advantageous.
• Strong people management skills and the ability to maximise a team’s potential through ongoing motivation, evaluation and development.

Our Team

Evolve OOH/Talon International is a truly international team. Thanks to all our different backgrounds we provide a truly holistic approach to international OOH, something that makes us. Because we are international, we manage a huge pool of clients and manage campaigns in different parts of the world. While we are very hardworking, we always make sure to have fun and support each other in the process.

Why Us

“The best thing about working at Talon is the space, time and expertise I’ve been given over the years to grow and develop my skills.” Client Director at Talon

Our Values and How We Work Together

We Are Bold

As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas and partnerships.

• We challenge respectfully
• We lead the way

We Are Human

We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return.

• We value collaboration and togetherness
• We are empathetic

We Are Smart

Our trailblazing spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients.

• We grow and learn
• We are trusted
• We are mission possible

Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.