Customer Care Representative jobs in United Kingdom

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our ‘Power of One’ business model, with teams that span multiple disciplines across clients such as Aldi, P&G, Lego, Primark, Samsung, Stellantis and Visa.

We place a huge focus on our People and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential and we encourage everyone to make “Brave Plays” in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign’s Best Places to Work for three years in a row (2021, 2022 and 2023) and most excitingly,Media Week's Agency of the Year 2023!

The Account Manager is a key role within the Planning team, acting as the connection between junior and senior leadership. AM’s ensure the day‑to‑day ‘engine room’ functions efficiently by leading campaign activation, reporting and team coordination. They line‑manage and take on responsibility for their direct reports. They uphold excellence in deliverables, meet deadlines whilst acting as the key points of contact across the account internally and with junior clients.

• Client Engagement: Build and maintain strong, collaborative relationships with clients, fostering a ‘one team’ culture.
• Media Planning: Demonstrate expertise in media planning fundamentals, ensuring the highest standards of accuracy and detail.
• Innovation and Change: Embrace change and push for innovative solutions that drive client success.
• Market Understanding: Have a deep understanding of the gaming market and the communities that influence game releases.
• End‑to‑End Leadership: Lead end‑to‑end media planning responses, showcasing strong channel knowledge and the ability to engage senior clients.
• Manage timelines, budgets, and campaign performance reporting: Often requiring to switch between brands and manage several work streams.

• Strong understanding of media channels, and their applicable role in a media plan
• Ability to build strong, trusted relationships with junior clients.
• Experience in mentoring and guiding junior members of the team, with the view to begin to have their own first direct reports.
• Confidence running mid‑level campaigns from client brief to execution and post campaign analysis (using the necessary audience and industry planning tools)
• Ability to demonstrate ‘brilliant basics’, and contribute to the team delivering excellence every day.
• Clear enthusiasm and engagement in wider agency initiatives and opportunities
• Clear interest in building Starcom's reputation, positive relationships with media owners and partner agencies
• Strong organisational skills – the planning team sit at the heart of many other media teams, and coordinating various work streams in a skilled and efficient manner is imperative.

Don’t be put off applying if you don’t meet all the criteria – if you meet over half, then this could be the right role for you; just don’t forget to be clear on how you meet these criteria in your application. Equally, we don’t specifically look for people with university degrees; experience and aptitude are much more important to us.

Starcom has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer;

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS – Two additional days of paid leave to step away from your usual day‑to‑day work and create time to focus on your well‑being and self‑care.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity, Adoption, Surrogacy, and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.
• GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office‑based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Starcom is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on the grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).