Customer Care Representative jobs in United Kingdom

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Contract Type: Permanent, full time

Salary: OTE up to £55,000 per annum plus company car! (including £25,000 basic plus uncapped commission)

Hours: 45 hours per week, Monday- Friday 08:30 - 18:00, Saturday 09:00 - 17:00 & Sunday 11:00 - 15:00 (One day off in the week and weekends on rota basis)

Mercedes-Benz of Tonbridge is recruiting for an ambitious and experienced Sales Executive to join our hard-working and friendly team on site. Specialising in either new car or used car sales, you will work alongside our passionate sales team to provide first class customer service.

Joining our hard-working sales team, you will be a team player with exceptional communication skills which will enable you to build rapport with colleagues and customers. Our Salesives are the key points of contact and pay close attention to detail to understand all of our customers wants and needs.

• Communicating with customers via email, telephone and in person
• Suggesting suitable vehicles based on customer needs
• Arranging and accompanying customers on test drives
• Negotiating the final price for the sale
• Completing the relevant paperwork for each sale
• Liaising with various departments within the dealership to provide the best service to all our customers

The ideal candidate will have strong communication skills, be self-motivated to crack on with the job and be passionate about what they do. You will be expected to hit targets so being ambitious and hard-working is essential.

Previous experience in a similar position and within the motor trade would be preferred but not essential as we are always on the look out for new/fresh talent to join our team. You will hold a full UK driving license as you may be expected to drive some of the most prestigious cars on the market!

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life's most challenging moments

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.