Office & Sales Administrator - Cumbria

Outdoor Learning; Keswick; On-site; GBP 20,000 - 28,000; Full time

Job summary

A water sports training center located near Keswick is looking for a team member to manage bookings and provide exceptional customer service. Candidates should display strong IT skills and a positive, proactive approach, with responsibilities including handling customer inquiries and assisting in the shop. A genuine interest in water sports is preferred, along with communication and organizational abilities. The position offers a supportive team environment and professional development opportunities.

Benefits

Supportive team environment

Opportunities for professional development and training

Qualifications

• Strong IT skills required, proficient in Word, Excel, Outlook, & Sharepoint.
• Excellent written and verbal communication skills are essential.
• Good organizational and interpersonal skills necessary.

Responsibilities

• Manage bookings, enquiries, and emails effectively.
• Assist customers in the water sports shop and with hire duties.
• Provide exceptional customer service and address customer concerns promptly.

Skills

Strong IT skills

Excellent written and verbal communication skills

Good interpersonal skills

Good organisational skills

Proactive, hands-on approach

Experience of online booking systems

Advertising and Marketing experience

Experience of Wordpress / Elementor

Interest in watersports

First Aid

Job description

We have an exciting opportunity for the right candidate to join our team.

Start March / April

Full time – Permanent, will include some weekends

About us

Derwent Water Marina is a RYA and Paddle UK training centre. We are situated near Keswick in Cumbria on the shore of Derwent Water. We run a range of courses from taster sessions to accredited courses for children, young people and adults.

We have on the water berths for around 50 Boats, and shore storage for a range of smaller craft, we also have an onsite water sports shop and onsite self-catering apartments. We have a workshop where we repair boats and service engines alongside the sale of new and used boats. See our website for more information about us: – www.derwentwatermarina.co.uk

Job Overview

At Derwent Water Marina you will work as part of a team to ensure the day-to-day activities run smoothly. You'll be the first point of contact for many of our customers by phone, email, or in person. The job is varied with no two days alike. Responsibilities will include taking bookings over the phone and in person, selling shop items, helping with hire and general day to day admin. This is a very people-focused role in a business that values excellent service, quick thinking, and positive energy.

Requirements

• Strong IT skills and proficient in - Word, Excel, Outlook, & Sharepoint
• Excellent written and verbal communication skills
• Good interpersonal skills
• Good organisational skills
• A proactive, hands-on approach
• Enjoy working as part of a team
• Experience of online booking systems
• Advertising and Marketing experience
• Experience of Wordpress / Elementor
• Active interest in watersports
• First Aid

Main Duties

• Manage bookings, enquiries, and emails. Talk to customers to understand their needs and explain the Marinas different products and services.
• Assist customers to find the right product in the water sports / chandlery shop. Sorting shop stock and updating the till system. Assist with hire duties as required. Assist with marketing and brokerage.
• Provide exceptional customer service. Address any customer concerns or issues promptly and professionally.
• The role requires an individual who can work both independently and collaboratively within a team environment. Strong verbal and written communication skills are essential.

What We Offer

• A supportive and passionate team environment
• Opportunities for professional development and training